We were founded within the large scale CRM (Customer Relationship Management) market in the mid nineties. For over 15 years we focused on customer service and support software, mainly on external facing support products. The goal for a CRM user is to deliver a first class customer experience to their customers. We were the first organization to take this mindset and uniquely apply it to the "employee experience" with our HR Case Management suite of products.
Our amazing talent pool wouldn't be complete without HR expertise. It's this DNA within Dovetail that resonates with our customers, and provides a richer partner experience. We don't stop there, we listen and learn from the best advocates in the industry - our customers, and we mix that with industry expert insights to formulate the best HR designed product for HR possible.
One of the most important aspects of technology is how it's implemented. An implementation can make or break software before you've even had a chance to get your return on investment. We Get It - we really do, that is why all Dovetail implementations are led by HR Practitioners. Experts that have felt your challenges, understand your goals and the HR domain.
Deploying technology in this era, with modern Software as a Service architecture, no code, and intuitive user interfaces, is now faster than ever. Out of the box HR designed capabilities propel your implementation to the finish line, while keeping your project, deadlines, and costs on track.