About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
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Our Story

With over 20 years of
CRM & HR experience...
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Our People

The Dovetail culture code
is our key to success
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Working with the best
partners around the globe
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Fancy a career with Dovetail?
If you are a rockstar...
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Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

Learn more about our customers
and why they chose Dovetail
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Implementation & Support

Hear how we delight our
customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

Find out more about
our Workday Select
Partner Certification
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Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery


Stay updated on HR
Shared Services with insights
from the Dovetail community
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Events & Live Shows

Meet the Dovetail team at
leading industry events
and live shows
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Dovetail HR Dog
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HR Case Management
System Setup

Take control of your HR applications in HR with intuitive setup configurations

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the ultimate guide to hr case management

Dovetail HR Setup Page 600


Easy System Configurations

Take control of your system with our intuitive system setup pages. All of the tools necessary for your HR key users or HR system administrators to configure Dovetail to your requirements can be located quickly.

Add new workflows, teams, list boxes, SLAs and much more with minimal effort, no code, and instant results.

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Dovetail HR Setup Page 600


Data Security & Permissions

Create multiple roles with permission sets, and grant appropriate application and data security restrictions. This ensures all HR team members have the necessary access to perform their tasks, and only see the data that is relevant to their job profile.

Interested in how Dovetail keeps your data secure?

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Global Calendars

Configure region based working and non-working calendars. Your business might have employees working on multiple schedules across multiple regions and local calendars - Dovetail has you covered.

Non-working calendars support Microsoft Excel simple copy and paste import, so you can reuse calendars already entered into other HCM applications.

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"Dovetail is an easy to use and easy to configure. When I have a question on how to set up a new process in the system, I reach out to the Dovetail team and they are quick and responsive and fun to work with. I feel like I have a whole team of experts as partners in our project!"
Liz Eaton
Liz Eaton
Sr. Program & Project Manager, Global People Services

Dovetail RESTful API

Further extend the Dovetail environment and get creative with our published RESTful API toolkit. A simple example is to extend your existing intranet, perhaps running on Microsoft SharePoint, and embed Dovetail Case Management and Knowledge Management functionality within your HR Intranet to give your employees access to their HR tickets and HR content.

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HCM Connector

The connector gives HR instant access to employee data all on one screen when working a case. This reduces the time to look up key information about your employees from various HR systems across various HR screens. Customers cited on average they were looking across five HR screens in their HCM application to build the same picture. The HR data shown to the HR team member is based on their profile and on the employee that is being viewed. 

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Certified XpertHR Integration

With the XpertHR integration, automated searches are performed against a library of practical compliance tools and comprehensive guidance. XpertHR includes daily updated reference information on all aspects of employment law at the global, federal, state and local level – together with practical tools, interactive workflows, model policies and documents – all designed to save HR managers time and reduce risk. 

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Certified Workday Integrations

Dovetail is the longest running Workday Partner to offer HR Case Management, Employee Portal and HR Knowledge Management. With our Workday certified integrations HR team members are able to quickly access employee data, initiate Workday business processes, and deep link from the employee portal directly into Workday HCM transactions. 

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"We have been a client of Dovetail for just shy of five years. We handle around 30,000 emails and 20,000 calls annually. Dovetail replaced shared email inboxes, and provides a highly usable, HR specific platform. The feature set is robust, alongside configuration that is simple enough that we self-administer within HR. We work with many HR SaaS vendors, but Dovetail is by far our most reliable. They care about our success and we consistently recommend them to our peers at other institutions."
Dietrich Warner
Dietrich Warner
HR Director, Systems & Operations
Boston University

More Features

User Management

Easily add and edit HR team members, allocate notification preferences, time zones, roles and teams and review member statistics.

Team & Queues

Group HR work into matrix teams, with HR team members having the ability to work across multiple queues. 

Email Accounts

Create one or several incoming email addresses for your HR Service Delivery team using our cloud based email service.


Configure automated and semi automated email and note templates that allow for embedded dynamic text.

Custom Workflows

Automate your HR processes by creating custom workflows. 

Custom Lists

Manage out of box drop down lists or create your own, including multi language support.

Roles & Permissions

Administer HR team member Roles and Permissions, granting access to application functionality or building data segregation rules.

Single Sign On

Make life easier for employees and HR team members utilizing single sign on for seamless user experiences logging in and out of Dovetail.

SLA Management

Setup and manage Service Level Agreements, including Control Points, SLA Policies, and Global Calendar support.

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