About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
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Our Story

With over 20 years of
CRM & HR experience...
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Our People

The Dovetail culture code
is our key to success
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Working with the best
partners around the globe
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Fancy a career with Dovetail?
If you are a rockstar...
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Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

Learn more about our customers
and why they chose Dovetail
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Implementation & Support

Hear how we delight our
customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

Find out more about
our Workday Select
Partner Certification
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Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery


Stay updated on HR
Shared Services with insights
from the Dovetail community
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Events & Live Shows

Meet the Dovetail team at
leading industry events
and live shows
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Dovetail HR Copilot

Revolutionizing HR with AI-Driven Efficiency and Enhanced User Experience

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The Ultimate Guide to HR Case Management


What is Dovetail HR Copilot?

Dovetail HR Copilot is an innovative HR Service Delivery tool utilizing advanced AI, including AWS Bedrock and Anthropic Claude 3, within a secure AWS infrastructure. It streamlines HR operations by indexing and analyzing data from various sources, refining AI intents, and ensuring accurate responses. The platform offers instant support, pre-built intents, multiple response options, and comprehensive search abilities.

Designed for enterprise organizations, it allows extensive customization and integrates seamlessly into existing workflows, enhancing user interactions and supporting multi-language functionality.

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Watch HR Copilot Demo Webinar


Dovetail HR Copilot for MS Teams & Slack

Dovetail HR Copilot for MS Teams and Slack uses the same logic configured for SharePoint or Dovetail Employee Portal, eliminating the need to rebuild configurations. This ensures seamless integration and functionality across platforms, with LLM sources working consistently. This streamlines workflows and enhances efficiency by providing accurate, rapid support within familiar communication tools.

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GenAI-Powered Intents

Dovetail HR Copilot uses AI Intents to deliver precise, tailored responses, enhancing HR efficiency. Integrated with SMS, Remedy, and APIs, it auto-generates phrases based on context and utilizes FAQs for quick, relevant info, streamlining user interactions and data collection.

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Multiple Response Options

When queries match several records, the system offers users a variety of relevant responses. This ensures that the information provided is both pertinent and accurate, thereby improving decision-making capabilities.

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"Dovetail HR Copilot will assist SCE HR services teams by providing instantaneous support for a diverse array of HR queries and tasks. Leveraging AI-driven technology, it will offer precise and rapid responses to employee and manager inquiries. The employees will be using it to search for HR Policies and leverage it to create HR cases."
Sougata Deb Southern California Edison
Sougata Deb
Principal Manager Workforce Technology and Analytics
Southern California Edison (SCE)

Advanced AI Language Models

Enhanced Integration Capabilities
With the addition of a Large Language Model (LLM) license, Dovetail HR Copilot expands its source integration to include major platforms like SharePoint, Dovetail Knowledge Base, Google Drive, Confluence, Dropbox, and more through a Universal Site Scraper. It also allows manual uploads, providing a comprehensive suite of tools for data management.

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Strategic Asset for Organizations

Dovetail HR Copilot is a strategic asset, boosting HR efficiency by automating tasks and providing accurate AI-driven responses. Seamlessly integrating into workflows, it supports global operations with multi-language functionality and customization. This allows HR to focus on strategic goals like employee engagement, scaling with growth, and offering data-driven insights to improve HR practices.

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"We are observing a significant impact on the operations of our customers; it makes a substantial difference when customers employees can quickly access the information they need and are shown relevant content. Dovetail HR Copilot enhances their agility, ensuring that the right information is always at their fingertips."
Kane Frisby
Kane Frisby
Dovetail Software


Dovetail HR Copilot's template feature enhances HR efficiency and consistency by converting Intents and Workflows into reusable templates. It streamlines transitions from testing to production and provides quick access to pre-worded emails and notes, saving time and ensuring reliable, uniform responses to employee inquiries.

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Enhanced Workflows & Integration Capabilities

Workflows can be built quickly and easily through the visual workflow builder. HR Copilot integrates with leading vendors including SMS, ITSM, HCM, Microsoft, and more. Integrations are seamlessly connected through the workflow builder, which features REST-based connectors in the workflow UI, allowing integration with any REST API-supported third-party service.

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GenAI Playground

Experiment and refine with the built-in playground feature. Before going live, you can test GenAI capabilities, AI Intents, and workflows, allowing you to tweak designs and perfect results. This feature is essential for ensuring that your HR solutions meet the exact needs of your organization without disrupting ongoing operations.

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"Dovetail stood out because of its flexibility, look and feel and knowledge management capabilities. Also my fear was that we were going to be buying something that would have been seen as just a ticketing system. I didn’t want it to be that type of system and I knew Dovetail was very much a departure from that. Plus a lot of the systems could only track cases, they didn’t have the knowledge management piece. That’s what differentiates Dovetail from the group of vendors we were looking at. The others were building on incident management systems that IT would use. Dovetail was definitely more aligned with what HR wanted."
Jeremy Stewart
Jeremy Stewart
HR Project Manager

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