What is Dovetail HR Copilot?

Dovetail HR Copilot is an AI enabled HR Service Delivery capability embedded within the Dovetail platform. It supports HR operations by indexing and analyzing approved HR content and configured data sources to respond to employee questions and generate HR related documents. HR Copilot guides users through predefined and configurable intents and workflows and integrates with third party systems through standard connectors and REST based integrations.

Designed for enterprise organizations, HR Copilot is configurable to customer requirements and operates within existing Dovetail workflows, supporting scalable employee interactions and multi language use cases.

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of interviewed leaders say AI increases job satisfaction and enhances performance (Deloitte: Generative AI and the Future of Work)

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of HR tasks will be completed by employees through a conversational interface in organizations by 2028 (Gartner IHRSM Guide 2024).

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productivity boost for contact center agents using a conversational assistant, benefiting new or low-skilled workers who were upskilled (MIT)

Dovetail HR Copilot for MS Teams & Slack

Dovetail HR Copilot for MS Teams and Slack uses the same logic configured for SharePoint or Dovetail Employee Portal, eliminating the need to rebuild configurations. This ensures seamless integration and functionality across platforms, with LLM sources working consistently. This streamlines workflows and enhances efficiency by providing accurate, rapid support within familiar communication tools.

GenAI-Powered Intents

Dovetail HR Copilot uses AI Intents to deliver precise, tailored responses, enhancing HR efficiency. Integrated with SMS, Remedy, and APIs, it auto-generates phrases based on context and utilizes FAQs for quick, relevant info, streamlining user interactions and data collection.

Multiple Response Options

When queries match several records, the system offers users a variety of relevant responses. This ensures that the information provided is both pertinent and accurate, thereby improving decision-making capabilities.

"Dovetail HR Copilot will assist SCE HR services teams by providing instantaneous support for a diverse array of HR queries and tasks. Leveraging AI-driven technology, it will offer precise and rapid responses to employee and manager inquiries. The employees will be using it to search for HR Policies and leverage it to create HR cases."

Sougata Deb

Principal Manager Workforce Technology and Analytics
Southern California Edison (SCE)

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more chats per hour were resolved using GenAI by less experienced workers

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faster at searching for information across multiple sources, Copilot users experienced significant efficiency gains

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of executives say primary focus of GenAI is customer experience and retention

Advanced AI Language Models

Enhanced Integration Capabilities
With the addition of a Large Language Model (LLM) license, Dovetail HR Copilot expands its source integration to include major platforms like SharePoint, Dovetail Knowledge Base, Google Drive, Confluence, Dropbox, and more through a Universal Site Scraper. It also allows manual uploads, providing a comprehensive suite of tools for data management.

Strategic Asset for Organizations

Dovetail HR Copilot is a strategic asset, boosting HR efficiency by automating tasks and providing accurate AI-driven responses. Seamlessly integrating into workflows, it supports global operations with multi-language functionality and customization. This allows HR to focus on strategic goals like employee engagement, scaling with growth, and offering data-driven insights to improve HR practices.

"We are observing a significant impact on the operations of our customers; it makes a substantial difference when customers employees can quickly access the information they need and are shown relevant content. Dovetail HR Copilot enhances their agility, ensuring that the right information is always at their fingertips."

Kane Frisby

COO
Dovetail Software

Templates

Dovetail HR Copilot's template feature enhances HR efficiency and consistency by converting Intents and Workflows into reusable templates. It streamlines transitions from testing to production and provides quick access to pre-worded emails and notes, saving time and ensuring reliable, uniform responses to employee inquiries.

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of organizations report increased trust in AI since the emergence of Generative AI (Deloitte: The State of Generative AI in the Enterprise)

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of organizations plan to reinvest savings from Generative AI into innovation

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of organizations plan to reinvest savings from Generative AI into improving operations

Enhanced Workflows & Integration Capabilities

Workflows can be built quickly and easily through the visual workflow builder. HR Copilot integrates with leading vendors including SMS, ITSM, HCM, Microsoft, and more. Integrations are seamlessly connected through the workflow builder, which features REST-based connectors in the workflow UI, allowing integration with any REST API-supported third-party service.

GenAI Playground

Experiment and refine with the built-in playground feature. Before going live, you can test GenAI capabilities, AI Intents, and workflows, allowing you to tweak designs and perfect results. This feature is essential for ensuring that your HR solutions meet the exact needs of your organization without disrupting ongoing operations.

"Dovetail stood out because of its flexibility, look and feel and knowledge management capabilities. Also my fear was that we were going to be buying something that would have been seen as just a ticketing system. I didn’t want it to be that type of system and I knew Dovetail was very much a departure from that. Plus a lot of the systems could only track cases, they didn’t have the knowledge management piece. That’s what differentiates Dovetail from the group of vendors we were looking at. The others were building on incident management systems that IT would use. Dovetail was definitely more aligned with what HR wanted."

Jeremy Stewart

HR Project Manager
FOS

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+1-512-610-5400

info@dovetailsoftware.com

13809 Research Blvd.
Suite 500
Austin, TX 78750

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Dovetail HR Copilot

Revolutionizing HR with AI-Driven Efficiency and Enhanced User Experience

What is Dovetail HR Copilot?

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