About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
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Our Story

With over 20 years of
CRM & HR experience...
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Our People

The Dovetail culture code
is our key to success
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Working with the best
partners around the globe
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Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

Learn more about our customers
and why they chose Dovetail
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Implementation & Support

Hear how we delight our
customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

Find out more about
our Workday Select
Partner Certification
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Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery


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Shared Services with insights
from the Dovetail community
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Events & Live Shows

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leading industry events
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The Dovetail Story

We ♥ case management


the ultimate guide to hr case management

Dovetail Software is an HR Service Delivery platform that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team.  These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services.

Founded in 1996 as a CRM (Customer Relationship Management) company based in Austin, Texas, Dovetail Software started life focusing on the Customer Service and Support market offering and implementing products to large scale enterprise organizations.

In 2008 we shifted focus and created products for global workforces, specifically HR Service Delivery, with our current product lineup - Employee Portal, HR Case Management, Employee Relations Case Management, HR Knowledge Management and Reporting & Analytics.

Dovetail's vision is to provide HR teams intuitive technology that enables consumer like experiences for their workforce.

Our mission is transforming employee experiences with HR globally.


Founded in the Nineties

Dovetail was born into the CRM domain in the mid nineties. Our roots lie within the Customer Relationship Management domain, and it's these roots that brought us into the HR arena - where the rapid growth and demand on improving the employee experience is now pivotal to a companies own success.


Expanded in the Noughties

There are not many people in the world that didn't feel the effect of the economic crisis in 2007-2008. Outcomes of this financial turn-around were vast internal economies-of-scale projects, and company reorganizations. One such global trend was the emergence of HR Transformations and HR Shared Services projects. We re-directed our talent and created a suite of HR Service Delivery tools that include HR Case Management, Employee Portal, and HR Knowledge Management, with a goal of promoting efficiency, productivity and employee experience to our clients. Expansion into European data centers, and continued growth followed as the world and HR took note of HR Service Delivery.


Excelling in the Twenty-tens

Over the past decade we have continued to innovate on our core mission to provide intuitive, cost-effective and meaningful products to our ever growing customer base. The new era of machine learning and artificial intelligence will drive and define the next chapter for all of us, we are keen to take you on this journey with us!


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