About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
Overview
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Our Story

With over 20 years of
CRM & HR experience...
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Our People

The Dovetail culture code
is our key to success
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Partners

Working with the best
partners around the globe
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Careers

Fancy a career with Dovetail?
If you are a rockstar...
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Dovetail Flair

Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

Learn more about our customers
and why they chose Dovetail
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Implementation & Support

Hear how we delight our
customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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Dovetail Flair

Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

Find out more about
our Workday Select
Partner Certification
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HRIS

Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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7 Steps to Owning HR Case Management

Dovetail Insights

Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery

Blog

Stay updated on HR
Shared Services with insights
from the Dovetail community
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Events & Live Shows

Meet the Dovetail team at
leading industry events
and live shows
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Dovetail Flair

HR Email Automation

Fluid email interactions from employees to HR

Email-to-Case

Employees will contact you on various channels, such as phone, live chat, walk-ins and email. Dovetail automatically updates or creates cases and links them to the employee for you including any attachments within the email. Email formatting is retained, enabling your conversations with your employees to flow just as any other email would.

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Automated Replies

To increase the employee experience while conversing over email, Dovetail can automatically provide a confirmation receipt to the sender. This provides assurance to the employee that their questions or issue has been received and will receive attention. Automated responses may also be tailored based on your employee population, for example their geographic location, or the email content. Links may also be included to redirect the employee to common answers, or to update their case on the Dovetail Employee Portal.

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"The images going in to the emails and coming out as attachments was amazing - that was something we had never had before"
Brittany Moore
Brittany Moore
HR Service Center Manager
CUNA Mutual Group

Advanced Email Parsing

The Dovetail workflow engine incorporates an advanced email parsing capability that can read incoming emails and make workflow decisions based on the content. Automated actions such as routing the case to the Payroll team if the word "payroll" is found in the content, or tagging the case automatically as a Payroll case may be performed saving time and effort, and most importantly enabling HR to provide a faster response to their employees.

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