About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
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Our Story

With over 20 years of
CRM & HR experience...
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Our People

The Dovetail culture code
is our key to success
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Working with the best
partners around the globe
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Fancy a career with Dovetail?
If you are a rockstar...
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Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

Learn more about our customers
and why they chose Dovetail
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Implementation & Support

Hear how we delight our
customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

Find out more about
our Workday Select
Partner Certification
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Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery


Stay updated on HR
Shared Services with insights
from the Dovetail community
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Events & Live Shows

Meet the Dovetail team at
leading industry events
and live shows
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Dovetail HR Dog
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Your Customer Experience Journey Starts Here!

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The Ultimate Guide to HR Case Management

The Path to HR Excellence

Dovetail implementations are structured using a lean six sigma approach. We offer two distinct types of implementations; Dovetail Express and Dovetail Enterprise. Based on your customer profile, project summary, and project objectives we will jointly determine the best approach. All Dovetail implementations follow a standardized approach, which are outlined below in the four columns.

Once the implementation is complete the Dovetail Customer Support team will continue to work with your HR team, and be on hand for any question you might have. Our aim is to delight every customer at every stage of their journey with Dovetail and your HR Service Delivery initiative.

"Dovetail’s Implementation Manager really laid the groundwork and really defined how the system works. I think me and the Implementation Manager's brains work the same way. I like to understand how everything works to understand how to manage the system correctly. So the Dovetail Implementation worked really well for me."
Jessica Berdaguer
Jessica Berdaguer
Leave & Accommodation Partner
Swire Coca-Cola
“The Implementation was wonderful. Amanda was really good. The training was excellent, definitely a 10/10. I think that’s the best training we’ve had. To have one training for the administrators and another training for the agents was really helpful. And the post implementation Hyper-care service was excellent.”
Suzanne Smith
Suzanne Smith
Senior Director, HR Operations
“We needed something we could implement quickly and was easy to use for non technical HR personnel. It had to be a system that we could stand up rapidly to track, capture and report on our HR cases. Those were our immediate needs and it took only 6 weeks to implement Dovetail - it was very quick, as Dovetail is true SaaS which means it can be implemented much quicker than an on-premise solution.”
Kevin Mendonsa
Kevin Mendonsa
Global Head HR Shared Services, Operations & Technology
Morgan Stanley Capital Investments
“Amanda was great in the Implementation. She was very good with a good sense of humor. She proved that she could put up with my personality!”
Mick Schoenberger
Mick Schoenberger
Vice President of Total Rewards
Tower Health System