Employee Portal

Employee & HR Portal

According to the 2019 Deloitte Global Human Capital Trends report, 84% of respondents rated the need to improve "the employee experience" as important or very important and 28% rated it urgent.

The Dovetail Employee Portal allows your workforce to either access and leverage HR Knowledge themselves or efficiently interact directly with HR to open a case and track its progress. By providing this choice to employees, you empower them with the ability to get the answers they need, when they need them.

Welcome Page

 The portal homepage is personalized with a user greeting and relevant information to drive employee engagement. The predictive recent pages widget is highly valued by customers, helping employees quickly find likely answers. The welcome screen can include content search, Smart Link Menus, widgets, videos, deep links, most visited pages, questions, and banners. 

Instant Search & Knowledge Base

Employees can access Knowledge Articles anytime through the Portal using published HR content. Articles can include images, videos, tables, rich text, process guidance, and downloadable documents.

Improve employee experience by enabling employees to quickly search for and find the answers they need.

HR Articles & How to Guides

Publish HR articles and employee or manager guides such as updating appraisals, requesting vacation, or changing personal details.

Add employee handbooks, HR policies, and procedures. All content is automatically indexed for search, making it easy for employees to find the information they need.

Add Custom Infographics

Capture the attention of your employees by turning your processes into beautiful infographics with the Dovetail Graphical Design Service. Employees will quickly navigate through to solving their questions with attractive visual content.

Videos & Images

Publishing videos and images on your portal will greatly enhance your employees’ user experience. Embed rich content such as welcome messages, training, culture and company communication videos to engage and motivate your employees.

Live Chat & AI

Live Chat, Chatbots, and a conversational AI Assistant are available throughout the portal, driving employee engagement and providing 24x7 HR support. Chat conversations remain active as employees navigate the portal, while HR advisors can view the content employees are accessing.

All conversations are recorded within HR Case Management for documentation, auditing, and performance improvement

Ask HR Questions

When employees cannot find answers through the HR Knowledge Base, they can raise a case directly in the Employee Portal. Dovetail HR automatically searches related knowledge as employees type, helping deflect unnecessary cases and reduce HR workload.

Employees can also attach relevant files, helping HR teams resolve requests faster.

Case Tracking for Employees

Once a request is submitted, employees can track progress, update requests, and add notes or attachments. Cases also display related articles that may help employees resolve questions independently.

Employee updates trigger alerts to HR team members, supporting consistent collaboration and communication across teams and locations.

Employee Feedback & Ratings

It's important to enable your employees a channel to provide feedback about the article or page they are reading. The feedback and rating will be added to the HR only version of the page, and the page owner will be notified. Celebrate 5/5 ratings, and update content where ratings and feedback are low. Overall this keeps content updated, fresh, and your employees engaged.

Employee Portal Configuration

Easy to configure, deploy, and update your custom portal while maintaining control within the HR department.

Requiring no code skills, the Dovetail Portal uses a What You See Is What You Get editing functionality, with easy drag and drop image hosting, fonts, icons, deep links, tables and much more.