About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
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Our Story

With over 20 years of
CRM & HR experience...
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Our People

The Dovetail culture code
is our key to success
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Working with the best
partners around the globe
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Fancy a career with Dovetail?
If you are a rockstar...
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Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

Learn more about our customers
and why they chose Dovetail
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Implementation & Support

Hear how we delight our
customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

Find out more about
our Workday Select
Partner Certification
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Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery


Stay updated on HR
Shared Services with insights
from the Dovetail community
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Events & Live Shows

Meet the Dovetail team at
leading industry events
and live shows
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Employee Portal

Consumer-like technology in the hands of your employees

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the ultimate guide to hr case management

Click above to view an example employee portal launch video that dovetail can build for your organization

Employee & HR Portal

According to the 2019 Deloitte Global Human Capital Trends report, 84% of respondents rated the need to improve "the employee experience" as important or very important and 28% rated it urgent.

The Dovetail Employee Portal allows your workforce to either access and leverage HR Knowledge themselves or efficiently interact directly with HR to open a case and track its progress. By providing this choice to employees, you empower them with the ability to get the answers they need, when they need them.

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Click above to view an example employee portal launch video that dovetail can build for your organization



of all employees questions self served



Employee portal engagement rates


Average number of days to implement Dovetail Employee Portal

Welcome Page

The portal homepage is personalized to include a greeting for each user complete with relevant information to foster employee engagement. The predictive most recent pages widget is a big hit with our customers, as it directs the employee to answers they are most likely looking for. The welcome screen can include content search, configurable Smart Link Menu and Widgets, Videos, Deep Links, Most Visited Pages, Open and Closed Questions, and Banners.

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Instant Search & Knowledge Base

Employees are able to access Knowledge Articles any time, anywhere based on the common requests published to the Portal. These answers can include attached files such as images, videos, tables, and rich text, as well as guiding employees through specific HR processes or downloading documents, as needed.

Enrich your employee experience by allowing employees to search and find solutions providing the value and engagement they want.

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Dovetail search is much more robust than other searches I’ve seen. We’ve actually found our portal page hits drop because people can get where they need to faster rather than having to click through menus. We called it “smart search” when we rolled it out as a way to differentiate the user experience they were accustomed to.
Krissy Murdock
Krissy Murdock
HR Shared Services Director
Memorial Hermann

HR Articles & How to Guides

Publish HR Articles, employee and manager how to guides such as; "How to update appraisals", "how to request and authorize vacation", "how to update personal details".

Add documentation such as; employee handbooks, HR policies and HR & Employee procedures. All of these articles and documents will be indexed for search, making it easy for employees to locate the content they are looking for.

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Add Custom Infographics

Capture the attention of your employees by turning your processes into beautiful infographics with the Dovetail Graphical Design Service. Employees will quickly navigate through to solving their questions with attractive visual content.

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Videos & Images

Publishing videos and images on your portal will greatly enhance your employees’ user experience. Embed rich content such as welcome messages, training, culture and company communication videos to engage and motivate your employees.

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What stood out for me was Dovetail’s Employee Self Service Portal. I wanted something that was very robust with a knowledge base, because in order for my team to become more efficient we needed to push our colleagues to start using self service and not calling HR for every question that they had.
Lori Sappington
Lori Sappington
VP HR Shared Services
First Midwest Bank

Live Chat & AI Bots

Live Chat, Chatbots and Conversational AI assisted Chatbots are available throughout the portal, encouraging employee engagement and providing 24x7 HR help coverage. The chat conversation remains active regardless of where the employee navigates, and when speaking with HR Live, the chat user has visibility of the HR content the employee is viewing.

Additionally, all chat conversations are recorded within the HR Case Management module for documentation and review – capturing the conversation trail and providing opportunity to audit responses and increase HR performance.

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Ask HR Questions

When employees cannot find a suitable answer or solution through the published HR Knowledge Base, they can ask a question through a case. Dovetail's Instant Related Knowledge Search is automatically searched as the employee enters their question or request. The goal is to deflect the case creation, if the content is already available, reducing workload for the HR team. With Dovetail’s intuitive portal interface and the ability to attach relevant files, employees play an active role in getting your team everything they need to take on new HR requests.

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Case Tracking for Employees

Once a request is submitted, employees can obtain up-to-date information at the click of a button, as well as update their requests, adding necessary notes or attachments. Cases will also show related articles that may help the employee solve their question on their own. Employee updates trigger alerts to HR team members, allowing for consistent collaboration and communication, regardless of schedules or location.

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We have a lot of employees and they are younger and younger every day and we wanted to meet them where they are and that wasn’t something our old solution could deliver. Dovetail ticked all these boxes, that’s why we chose it and we are now seeing the benefits in improved employee engagement and greater HR operational efficiency.
Brittany Moore-1
Brittany Moore
HR Service Center Manager
CUNA Mutual Group

Employee Feedback & Ratings

It's important to enable your employees a channel to provide feedback about the article or page they are reading. The feedback and rating will be added to the HR only version of the page, and the page owner will be notified. Celebrate 5/5 ratings, and update content where ratings and feedback are low. Overall this keeps content updated, fresh, and your employees engaged.

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Employee Portal Configuration

Easy to configure, deploy, and update your custom portal while maintaining control within the HR department.

Requiring no code skills, the Dovetail Portal uses a What You See Is What You Get editing functionality, with easy drag and drop image hosting, fonts, icons, deep links, tables and much more.

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More Features

Knowledge Articles

Publish relevant content your employees require to help them answer their questions.

HR Policies & FAQs

Allow employees 24x7 access to important company documents.

Deep Linking

Create a seamless experience for your employees to navigate from Portal to 3rd party applications.

HR Documents & Files

Provide round the clock access to common HR documents and files.

HR News

Publish and announce important company news to your employees.

HR & Company Events

Communicate key employee lifecycle events such as benefits re-enrollment and performance review time.

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