About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
Overview
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Our Story

With over 20 years of
CRM & HR experience...
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Our People

The Dovetail culture code
is our key to success
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Partners

Working with the best
partners around the globe
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Careers

Fancy a career with Dovetail?
If you are a rockstar...
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Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

Learn more about our customers
and why they chose Dovetail
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Implementation & Support

Hear how we delight our
customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

Find out more about
our Workday Select
Partner Certification
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HRIS

Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Learn

Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery

Blog

Stay updated on HR
Shared Services with insights
from the Dovetail community
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Events & Live Shows

Meet the Dovetail team at
leading industry events
and live shows
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Dovetail HR Dog
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HR Knowledge Management

Answer employee questions faster by never solving the same problem twice

employee portal configuration

HR Knowledge Management

Convert your HR expertise into HR Knowledge Articles that can be published and shared to HR and your employees. 

Knowledge Management underpins both HR Case Management and the Employee Portal by enabling HR Service teams and employees to instantly search captured knowledge which means the same problem never needs to be solved twice

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employee portal configuration

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Improvement in HR Responsiveness with Dovetail HR Case Management

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Increase in First Contact Resolution with Dovetail HR Case Management

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Drop in incoming HR Cases with Dovetail HR Case Management

Content Editor

Create rich and powerful content that can be tailored to your audience using the HCM integration. Add videos, paste in images, add buttons with deep links to third party applications, style with your company look and feel to carry your culture and brand to your HR team members and employees.

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"We had around 30-40 evaluation criteria for selecting an HR case management system, as different people had said ‘that’s important to me’ or ‘that’s important to me’. For example, the quality of the knowledge base search functionality was important to us and Dovetail’s worked better for us than our our current provider or providers we were evaluating. Having gone through and scored each one of the selection criteria, Dovetail came out on top."
Lee Ferguson
Lee Ferguson
HRIS Technology Manager
Direct Line Group

Knowledge Workflow Automation

Like all published content, it will go out of date at some point. It is therefore key to adopt a content creation, approval, and maintenance process for your Knowledge Articles.

Dovetail supports your process, and helps keep your content fresh, accurate, and timely.

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Adoption rate of HR Case Management solutions by HR

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More employees served by HR to employee ratio with HR Case Management

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Average number of functions served within the HR Shared Service team

Employee Feedback on Knowledge Articles

Feedback is important in many scenarios, even more so on published content that is shared with your employees. Feedback might be a high five, or perhaps a typo, grammatical error, or just a question about the article. Either way, having the right mechanism in place to receive the feedback, and then automated workflows to handle the content will further assist you reaching higher employee engagement.

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Audit Trail

One of the key advantages of the Dovetail Knowledge Management system is the full audit trail capabilities. Any interaction that happens on a knowledge article will be logged to the timeline. Who did What, When was it done, What was the previous Value and What is the New Value. This level of detail provides your HR team with accurate chronological events that occured against the article.

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"Dovetail stood out because of its flexibility, look and feel and knowledge management capabilities."
Jeremy Stewart
Jeremy Stewart
HR Project Manager
FOS
 

More Features

Searchable Attachments

Uploaded attachments added to the knowledge articles are instantly indexed and become searchable.

Deep Linking

Create icons and buttons with deep links to additional content, either on the Dovetail employee portal, or your intranet pages, or even a third party application.

Case Linking

Knowledge articles can be linked to cases to help the employee or HR team member solve the case. This allows the HR team to see which articles are providing the most value to your employees.

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