Convert your HR expertise into HR Knowledge Articles that can be published and shared to HR and your employees.
Knowledge Management underpins both HR Case Management and the Employee Portal by enabling HR Service teams and employees to instantly search captured knowledge which means the same problem never needs to be solved twice
Create rich and powerful content that can be tailored to your audience using the HCM integration. Add videos, paste in images, add buttons with deep links to third party applications, style with your company look and feel to carry your culture and brand to your HR team members and employees.
All content iis automatically indexed and searchable, with no tagging required. Simply upload content and attachments, and employees can instantly find relevant information through the Employee Portal based on their profile and permissions. HR teams also receive instant search results while managing cases and can perform manual searches when needed.
Like all published content, Knowledge Articles eventually become outdated. It is therefore important to establish a process for creating, approving, and maintaining content.
Dovetail HR supports this process, helping ensure your content remains accurate and up to date.
Feedback is important for published employee content, whether it highlights an error, asks a question, or simply shows appreciation. Having the right feedback mechanisms and automated workflows in place helps improve content quality and drive higher employee engagement.
One of the key advantages of the Dovetail Knowledge Management system is the full audit trail capabilities. Any interaction that happens on a knowledge article will be logged to the timeline. Who did What, When was it done, What was the previous Value and What is the New Value. This level of detail provides your HR team with accurate chronological events that occured against the article.
