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Workday Select Partner

HR case management for Workday customers

Workday holds the worker record. It is built to hold the worker record rather than to run a service desk day to day. Dovetail sits alongside it with a certified connector, so HR answers questions with live data instead of a second source of truth.

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Dovetail HR case management console showing the case queue, employee record and resolution timeline

See it working

See Dovetail connected to Workday

Live worker data inside the case, with Workday remaining the system of record.

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#1

Five consecutive years, enterprise HR service delivery

Sapient Insights 2025-2026 HR Systems Survey, 28th edition. 10,000+ HR professionals across 4,670 organizations. See the rankings

8 months

Payback period, fastest in the category

G2, reported April 2025. Against an industry average of 14 months. See the announcement

6 of 6

First places in the enterprise segment

Three HR service delivery categories, each scored separately on user experience and on vendor satisfaction. Enterprise, 5,000 or more employees.

Why Workday customers add Dovetail

Where the HCM stops and service delivery starts

Live worker data in the case

Job, manager, location and employment data pulled live. No duplicate records, no nightly sync to reconcile.

Certified connector

HR configures it

Changes to categories, workflow and SLAs do not queue behind your Workday release cycle.

No release cycle

Purpose built service desk

SLA management, knowledge, deflection and audit built for HR service delivery rather than bolted on.

Built for the job

Deploy alongside or instead

Run next to Workday Help or replace it, depending on what you already own.

Your choice

Weighing Workday Help against Dovetail?

We have written the head to head comparison.

Read the comparison Book a demo

See it connected to your Workday environment

We will show live worker data resolving a real case.

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