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Integrations

Your HCM stays the system of record

Dovetail reads what it needs at the point of resolution rather than duplicating your worker data. Certified connectors for Workday and Dayforce, integration for SAP SuccessFactors, and a documented REST API for everything else.

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Dovetail HR case management console showing the case queue, employee record and resolution timeline

Four routes in

How it connects

Workday

Certified connector, and Workday Select Partner status. Live worker data inside the case.

Certified

Dayforce

Certified Dayforce connector, bringing employee data to the point of resolution.

Certified

SAP SuccessFactors

Integration for SuccessFactors customers, so the service delivery layer sits alongside your core HCM.

Supported

Dovetail REST API

Versioned, authenticated and documented, for custom integration and downstream reporting.

Open API

The API, in detail

What your integration team actually needs to know

Most vendors say open API and stop. Here is the surface, so you can scope the effort before the technical call rather than after it.

  • Versioned REST API at /api/v1/, secured on every endpoint
  • HTTP basic authentication using a Dovetail application account. Separate API accounts are recommended over a shared user.
  • Pagination on list endpoints via per_page and page, returning RFC 5988 Link and X-Total-Count headers
  • Resources covering cases, notes, attachments, case timers and SLAs, employees, sites, categories and solutions
  • Localised list values returned as culture-specific display values
  • Full API reference documentation available to customers

See what HRIS teams get

Dovetail HR case management console showing the case queue, employee record and resolution timeline

What it does not do

Worth being straight about

Knowing the boundary early saves you a scoping cycle.

It does not replace your HCM

Worker record, payroll and core HR stay where they are. Dovetail is the service delivery layer on top.

By design

It does not duplicate worker data

Data is read at the point of resolution rather than synced into a second store you then have to reconcile.

No second source

It is not an iPaaS

For non-standard systems you use the REST API or your existing integration platform.

Use the API

Common questions

Which HCMs do you integrate with?

Certified connectors for Workday and Dayforce, integration for SAP SuccessFactors, an HCM connector framework for other systems of record, and a REST API for anything bespoke.

How does authentication work on the API?

HTTP basic authentication using a valid Dovetail application account. We recommend generating separate accounts for API use rather than sharing a named user's credentials.

Is the API paginated?

Yes. List endpoints support per_page and page query parameters and return RFC 5988 Link and X-Total-Count headers.

Does the API handle multiple languages?

Yes. Endpoints returning list values can return the localised culture-specific display value for those values.

Do you duplicate our worker data?

No. Dovetail reads what it needs at the point of resolution. Your HCM remains the system of record.

Send us your integration questions

We will answer the architecture, authentication and scoping questions before the technical call, not during it.

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