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Integrations

Your HCM stays the system of record

Dovetail reads what it needs at the point of resolution rather than duplicating your worker data. Certified connectors for Workday and Dayforce, an HCM connector framework for every other system of record, and a documented REST API for everything else.

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Dovetail HR case management console showing the case queue, employee record and resolution timeline

Four routes in

How it connects

Workday

Certified connector, and Workday Select Partner status. Live worker data inside the case.

Certified

Dayforce

Certified Dayforce connector, bringing employee data to the point of resolution.

Certified

Every other HCM

SuccessFactors, Oracle, ADP, UKG and anything else connect through the HCM connector framework on a nightly worker feed. No certified connector required.

Connector framework

Dovetail REST API

Versioned, authenticated and documented, for custom integration and downstream reporting.

Open API

The API, in detail

What your integration team actually needs to know

Open API on its own does not tell your integration team anything. Here is the surface, so you can scope the effort before the technical call rather than after it.

  • Versioned REST API over HTTPS, authenticated on every request
  • Covers case, employee and configuration data, so an integration is not limited to a thin slice
  • Localized list values returned as culture-specific display values
  • Full API reference documentation available to customers
  • Proven by a third party: Willis Towers Watson built an integration between its Embark employee experience platform and Dovetail HR case management on this API

See what HRIS teams get

Dovetail HR case management console showing the case queue, employee record and resolution timeline

What it does not do

Worth being straight about

Knowing the boundary early saves you a scoping cycle.

It does not replace your HCM

Worker record, payroll and core HR stay where they are. Dovetail is the service delivery layer on top.

By design

It does not duplicate worker data

Data is read at the point of resolution rather than synced into a second store you then have to reconcile.

No second source

It is not an iPaaS

For non-standard systems you use the REST API or your existing integration platform.

Use the API

Common questions

Which HCMs do you integrate with?

Certified connectors for Workday and Dayforce. Every other system of record, SuccessFactors included, connects through the HCM connector framework or the REST API.

How does authentication work on the API?

Every request is authenticated. The mechanism, the account model and our recommendations are documented in the API reference, which we provide to customers and to your security team on request.

Does the API handle multiple languages?

Yes. List values come back in the reader's own language and culture rather than as a single system value, so a global integration does not have to translate them itself.

Do you duplicate our worker data?

No. Dovetail reads what it needs at the point of resolution. Your HCM remains the system of record.

Send us your integration questions

We will answer the architecture, authentication and scoping questions before the technical call, not during it.

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