HR Service Delivery Platform
HR service delivery your team runs without IT
Case management, employee portal and knowledge base in one platform. Ranked #1 by HR professionals for five consecutive years, and the fastest in the category to pay for itself.
HR sets it up and HR changes it. Typical go live measured in weeks, not quarters.
Trusted by enterprise HR teams
HR Case Management
Every inquiry tracked, routed and resolved on record
Shared inboxes and spreadsheet trackers do not survive an audit and do not scale past a few hundred employees. Dovetail gives every question an owner, a clock and a paper trail.
- Email to case with automatic reply threading, so correspondence documents itself
- SLA clocks and escalation rules that surface risk before it becomes a complaint
- Full audit timeline on every case, built for GDPR and internal investigation
- Case history per employee, visible the moment they get in touch
Employee Portal & Knowledge
Answer the question once. Never answer it again.
Most inbound HR volume is a small set of questions asked repeatedly. Publish the answer once and let employees find it themselves, in the tools they already have open.
- Instant knowledge search across policies, guides, FAQs and video
- HR Copilot answers in Microsoft Teams and Slack, where employees already are
- Case tracking so employees stop chasing HR for a status update
- Article ratings that tell you which answers are actually working
Employee Relations
The cases that end up in front of a lawyer
Grievances, disciplinary matters, investigations and accommodations carry confidentiality and documentation obligations that general HR casework does not. Dovetail handles them as a distinct discipline, not a case type in someone else's ticketing tool.
- Case level restricted visibility, separate from general HR case management
- Hiding a note changes its visibility, not its presence in the audit record
- Structured capture across grievance, disciplinary, investigation and accommodation
- Outcome and cycle time reporting, so patterns surface before they become risk
