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Dayforce Certified Connector

HR case management for Dayforce customers

A certified Dayforce connector that brings employee data into the case at the point of resolution, so your shared services team answers payroll and benefits questions without leaving the tool.

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Dovetail HR case management console showing the case queue, employee record and resolution timeline

#1

Five consecutive years in HR Service Delivery

Sapient Insights 2025-2026 HR Systems Survey, 28th edition. 10,000+ HR professionals across 4,670 organisations.

8 months

Payback period, fastest in the category

G2 payback metric, against a category average of 14 months.

3 of 3

Enterprise categories ranked #1

HR Service Delivery Help Desk, Portal and Content Management. A clean sweep.

Why Dayforce customers add Dovetail

Service delivery your HCM was not designed for

Employee data at the point of answer

Employment, pay and org data available inside the case, so agents stop switching systems mid conversation.

Certified connector

Built for inquiry volume

SLA clocks, routing, escalation and knowledge designed around HR service delivery, not payroll processing.

Purpose built

HR owns configuration

Categories, workflows and reports change when HR needs them to.

HR configures it

Documented and auditable

Full audit timeline on every case, which matters the moment a query becomes a formal matter.

Defensible

Common questions

Is the connector certified?

Yes, Dovetail is a Dayforce certified connector.

Does Dayforce remain the system of record?

Yes. Dovetail does not duplicate the employee record. It reads what it needs at the point of resolution.

Can we run this alongside an existing ticketing tool?

Yes, though most customers consolidate HR volume into Dovetail and leave IT tooling where it is.

See it connected to Dayforce

Bring a payroll or benefits inquiry your team handles weekly.

Book a demo Take the 3 minute assessment