Employee Portal
HR employee self service portal employees actually use
A self service portal that absorbs routine questions before they ever reach a person, and tells employees where their case stands without them having to ask.
See it working
See the employee portal in action
A walkthrough of the portal your employees actually see: welcome page, knowledge search, case tracking and chat.
Captions available. Ask us for a transcript.
What employees get
Self service people actually use
Deflection only works if the experience is better than sending an email. This one is.
Instant knowledge search
Policies, guides, FAQs, infographics and video, searchable from any device.
Answers in seconds
Ask HR when they need to
When self service does not resolve it, the question becomes a tracked case with no re-typing.
Seamless handoff
Case tracking
Employees see status without emailing to chase, which removes a large share of tier 1 contact.
No chasing
Chat and AI assistance
Live chat and HR Copilot in Microsoft Teams and Slack, where people already work.
Meet them where they are
Configuration
Change it yourself, the same afternoon
Branding, welcome content, featured articles, categories and permissions are all configured by HR. No ticket to IT, no release cycle, no agency retainer.
- Personalised welcome content by population, region or business unit
- Featured articles for open enrolment, policy changes and peak periods
- Employee feedback and article ratings to show what is working
- Multi language support for global workforces
Make it yours
Your brand, not ours
Employees do not adopt a portal that looks like a vendor tool. Dovetail brands the portal to your organisation during implementation. Your brand colours sit in one place, so changing them recolours every page at once, and you can do it yourself whenever you want or hand it to support.
- Logo, colour palette and typography set to your brand
- Page structure and layout arranged the way your HR function works, not a fixed template
- Navigation and menus defined by you, so the language matches your organisation
- Every surface themed, not just the home page, so search, browse and case pages match as well
- The HR Copilot chat window is branded too, so the assistant reads as part of your HR team rather than a third party bot
- Change it yourself at any time, or ask support to do it for you
Personalisation
One portal, a different experience for every person in it
A manager and the person who reports to them do not need the same portal. Dovetail personalises what each of them sees, on the same page, without you maintaining two of everything.
Content by persona
Set a persona and the page changes with it. A manager sees manager content on the page an employee sees employee content on, from a single page you maintain once.
One page, many audiences
Menus by persona
Navigation follows the same rule. Managers get the manager toolkit, employees are not shown menus that do not apply to them and cannot act on.
No irrelevant menus
Dynamic employee data anywhere
Any page can pull the reader's own details into the text, so policy and guidance read as if they were written for that person rather than for everyone.
Written for the reader
Our current system felt antiquated. It looked old, it felt old. We wanted a different way to interact and engage with employees, we wanted something where we could live chat. We have a lot of employees and they are younger and younger every day and we wanted to meet them where they are.
Build your case
Get a costed case for change in three minutes
Assess your HR and ER operation, surface the cost and operational risk hiding inside it, and leave with a maturity score, a recoverable cost estimate and an editable leadership deck.
- Maturity score across the core dimensions of HR and ER service delivery
- Recoverable cost and capacity estimate built from your own answers
- Executive PDF report and an editable leadership presentation
- Prioritised improvement roadmap
About 3 minutes. Your score, report and slide deck are ready instantly.
72/100
Maturity score
$565k
Recoverable a year
8.6 FTE
Capacity freed up
Example figures. Your version is built entirely from your answers.
See the portal your employees would actually get
We will show it configured for a workforce like yours, not a generic demo tenant.