Why Dovetail

The evidence, not the adjectives

Two independent sources, both third party, both current. This is the whole case.

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Five consecutive years, enterprise HR service delivery

Sapient Insights 2025-2026 HR Systems Survey, 28th edition. 10,000+ HR professionals across 4,670 organizations. See the rankings

8 months

Payback period, fastest in the category

G2, reported April 2025. Against an industry average of 14 months. See the announcement

6 of 6

First places in the enterprise segment

Three HR service delivery categories, each scored separately on user experience and on vendor satisfaction. Enterprise, 5,000 or more employees.

9.95/10

Customer support satisfaction

Dovetail customer satisfaction score for support, 12 month rolling average across all support cases.

Trusted by enterprise HR teams

What the rankings actually say

What the rankings actually measure

#1 five consecutive years

Ranked #1 in HR Service Delivery for Vendor Satisfaction and User Experience in the Sapient Insights HR Systems Survey, five years running.

Sapient Insights

Six first places out of six

#1 in all three enterprise HR service delivery categories, help desk, portal and content management, on both measures Sapient scores: user experience and vendor satisfaction.

Sapient Insights

Survey scale

10,000+ HR professionals representing 4,670 organizations, in the survey's 28th year.

28th edition

8 month payback, per G2

G2 measured Dovetail at an 8 month payback period in April 2025, the fastest reported in the category, against an industry average of 14 months.

G2, April 2025

What it means in practice

Ranked by the people who use it

Vendor Satisfaction and User Experience are scored by practitioners, not by analysts reviewing feature matrices. That is a different signal from a quadrant position, and for a system your HR team has to run every day it is arguably the more useful one.

Scored by HR professionals actually running the systems
Five consecutive years, so it is not a single year anomaly
Across all three enterprise HR service delivery categories
Independent of Dovetail: Sapient Insights has published it annually since 1998

See our customers

Dovetail HR case management console showing the case queue, employee record and resolution timeline

We wanted control over HR data, metrics on our activity, a tool to track cases, and a knowledge base so people stopped getting a different answer every time they contacted a different HR representative. Dovetail were not only a better fit for our needs, they created better value.

Mick SchoenbergerVice President, Total Rewards · Tower Health System

Do not take our word for it

The Sapient Insights HR Systems Survey and our G2 profile are published independently of us. Read them, then decide whether a conversation is worth your time.

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