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Global

HR service delivery in 33 languages

A shared services model only works globally if the employee experience is genuinely local. Dovetail ships with 33 languages and 60 locale variants, and your data stays in the region you choose.

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Dovetail employee portal welcome page on laptop and mobile, showing personalised HR content, time off balance and open questions

33

Languages available in product

Including French Canadian, Brazilian Portuguese, Simplified and Traditional Chinese, Arabic, Hebrew and Hindi.

60

Locale and culture variants

Including en-GB, en-SG, fr-CA, fr-BE, de-AT, de-CH, es-MX and 18 further Spanish locales.

US or EU

Data residency, your choice

You specify the region and your data remains there, including where a back-up hosting facility is required.

What global actually requires

Four things that break at scale

Language, not translation

33 languages in product, with 60 locale variants so French Canadian is not served as French, and en-GB is not served as en-US.

33 languages

Regional permissions

Access controlled by region and business unit, so a manager in one country cannot see casework in another.

Regional control

Data residency

Customer choice of US or European data centres, with data remaining in the designated region.

US or EU

Follow the sun tiering

Multiple geographic service centres operating on the same platform and the same knowledge base, as Lenovo does across four.

Multi-centre

Proven at global scale

63,000 employees, four service centres, 30 manufacturing sites

Lenovo runs global HR services on Dovetail across four geographic service centres. Tier 0 self service and AI chatbot deflect 87% of cases. 60 tier 1 staff handle 13,000 cases a month at a 96% first contact fix rate against a 92% target.

  • 87% of cases deflected before reaching a person
  • 13,000 cases per month handled at tier 1
  • 96% first contact fix rate, against a 92% target
  • Four geographic service centres on one platform

See the customer results

Dovetail HR case management reporting dashboard with service level and volume analytics

Common questions

How many languages are available?

33 languages are available in product, covering 60 locale and culture variants.

Is French Canadian handled separately from French?

Yes. French Canadian (fr-CA) is a distinct language option, and the locale set includes fr-CA, fr-FR, fr-BE, fr-LU and fr-MC.

Can we keep European employee data in Europe?

Yes. You specify whether your data is hosted in our US or European data centres and it remains in that region, including where a back-up facility is required.

Do you support right to left languages?

Arabic, Hebrew and Farsi are included in the 33 available languages.

Can different regions have different permissions?

Yes. Access is controlled at region, business unit, team, category and record level.

Tell us where your people are

Bring your regions, your languages and your data residency requirement, and we will tell you plainly what is standard and what is not.

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