For Procurement
The commercial questions, answered early
You are usually asked to review an HR service delivery contract without the commercial mechanics being defined first. Here is how Dovetail is structured, before you have to ask.
How it is structured
Four things worth knowing up front
Subscription basis
Annual subscription priced on employee population, not on HR agent seats.
Employee population
Unlimited HR users
Adding HR headcount or opening a service center does not change the subscription mid term.
No seat creep
Implementation
Scoped and fixed before signature. No open ended professional services meter.
Fixed up front
Platform updates
Quarterly updates included. No upgrade projects and no associated services cost.
Included
Who has to sign off
Answers for everyone who has to sign off
Security, IT, procurement and finance all have to sign off, and each one asks a different question.
HR Leader
Will this reduce my team's workload, and can I prove it upward?
Capacity metrics, service level reporting and exec dashboards that stand up in a board pack.
IT
What am I on the hook to build and maintain?
SSO, standard integration model, no dedicated IT build team, no custom development to go live.
InfoSec
Where does employee data sit and who can touch it?
SOC 2 Type II, data residency, the permission model, GDPR tooling, and the Trust Center for the documents.
Procurement
What does this cost across three years?
How the subscription is calculated, what drives it up, and what implementation costs.
Finance
When does this pay back?
8 month payback per G2, April 2025. The assessment models the recoverable side against your own headcount.
Get the commercial detail
Tell us your population and scope and we will put the mechanics in writing.