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For HRIS and HR Technology

A service delivery layer that does not become your problem

You own the HR technology estate. The last thing you need is another platform that requires a dedicated administrator, a release train and a services retainer to change a dropdown.

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Dovetail HR case management console showing the case queue, employee record and resolution timeline

What you are evaluating

Four questions HRIS teams ask first

How does it integrate?

Certified Workday and Dayforce connectors, an HCM connector framework for every other system of record, and a documented REST API. Your HCM stays the system of record.

No duplicate data

Who configures it?

HR does. Categories, fields, workflows, SLAs and reports change without a developer, a ticket or a release window.

No admin bottleneck

Does it consolidate?

It replaces shared inboxes, spreadsheet trackers, standalone employee relations tools and IT service desks that HR inherited, with one system.

Fewer point solutions

What do we own?

SSO and the initial HCM connection. After go live, ongoing change sits with HR, not with you.

Low ongoing burden

Post go-live

Built for the moment after your HCM lands

A Workday, SuccessFactors or Dayforce go live creates immediate demand for a service delivery layer. The HCM holds the worker record. It is designed to hold the worker record rather than to run a service center day to day.

  • Certified Workday connector and Workday Select Partner status
  • Certified Dayforce connector
  • HCM connector framework for every other system of record, SuccessFactors included
  • Documented REST API for anything bespoke

See HCM integrations

Dovetail HR case management console showing the case queue, employee record and resolution timeline

Consolidation

What it typically replaces

Shared inboxes

No ownership, no SLA, no audit trail, no reporting.

Retired

Spreadsheet trackers

Manual, unauditable and a data protection exposure.

Retired

An IT service management tool used for HR

ServiceNow, Zendesk or Freshservice adapted for HR use cases.

Retired for HR use

Standalone ER tools

Employee relations casework running on a separate system and license.

Consolidated

Send us the integration questions

We will answer the architecture and configuration questions before the technical call, not during it.

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