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For HR Leaders

Prove what your team is carrying

Most HR functions cannot answer how much volume they absorb, how long it takes, or what it costs. That makes every resourcing conversation an argument rather than a decision.

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Dovetail HR case management reporting dashboard with service level and volume analytics

#1

Five consecutive years in HR Service Delivery

Sapient Insights 2025-2026 HR Systems Survey, 28th edition. 10,000+ HR professionals across 4,670 organisations.

8 months

Payback period, fastest in the category

G2 payback metric, against a category average of 14 months.

3 of 3

Enterprise categories ranked #1

HR Service Delivery Help Desk, Portal and Content Management. A clean sweep.

What you get to say

Four claims you can evidence

This is our volume

Inquiry demand by category, region and period, with trend.

Demand data

This is our service level

Time to respond, time to resolve and SLA attainment.

Service data

This is what self service absorbs

Deflection through portal and knowledge, measured rather than assumed.

Deflection data

This is the return

8 month payback per G2, modelled against your own headcount.

Financial case

Build your case

Get a costed case for change in three minutes

Assess your HR and ER operation, surface the cost and operational risk hiding inside it, and leave with a maturity score, a recoverable cost estimate and an editable leadership deck.

  • Maturity score across the core dimensions of HR and ER service delivery
  • Recoverable cost and capacity estimate built from your own answers
  • Executive PDF report and an editable leadership presentation
  • Prioritised improvement roadmap
Get my instant assessment

About 3 minutes. Your score, report and slide deck are ready instantly.

72/100

Maturity score

$565k

Recoverable a year

8.6 FTE

Capacity freed up

Example figures. Your version is built entirely from your answers.

Build the case with your own numbers

Take the assessment first, then bring the output to the demo.

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