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Dayforce Certified Connector

HR case management for Dayforce customers

A certified Dayforce connector that brings employee data into the case at the point of resolution, so your shared services team answers payroll and benefits questions without leaving the tool.

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Dovetail HR case management console showing the case queue, employee record and resolution timeline

#1

Five consecutive years, enterprise HR service delivery

Sapient Insights 2025-2026 HR Systems Survey, 28th edition. 10,000+ HR professionals across 4,670 organizations. See the rankings

8 months

Payback period, fastest in the category

G2, reported April 2025. Against an industry average of 14 months. See the announcement

6 of 6

First places in the enterprise segment

Three HR service delivery categories, each scored separately on user experience and on vendor satisfaction. Enterprise, 5,000 or more employees.

Why Dayforce customers add Dovetail

Service delivery your HCM was not designed for

Employee data at the point of answer

Employment, pay and org data available inside the case, so agents stop switching systems mid conversation.

Certified connector

Built for inquiry volume

SLA clocks, routing, escalation and knowledge designed around HR service delivery, not payroll processing.

Purpose built

HR owns configuration

Categories, workflows and reports change when HR needs them to.

HR configures it

Documented and auditable

Full audit timeline on every case, which matters the moment a query becomes a formal matter.

Defensible

Common questions

Is the connector certified?

Yes, Dovetail is a Dayforce certified connector.

Does Dayforce remain the system of record?

Yes. Dovetail does not duplicate the employee record. It reads what it needs at the point of resolution.

Can we run this alongside an existing ticketing tool?

Yes. HR volume can run in Dovetail while IT keeps its own ticketing tool, and the two do not need to be merged.

See it connected to Dayforce

Bring a payroll or benefits inquiry your team handles weekly.

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