Employees will contact you on various channels, such as phone, live chat, walk-ins and email. Dovetail automatically updates or creates cases and links them to the employee for you including any attachments within the email. Email formatting is retained, enabling your conversations with your employees to flow just as any other email would.
To improve the employee experience, Dovetail HR can automatically send email confirmations when requests are received. Responses can be tailored by employee profile or email content and may include links to relevant answers or the Dovetail Employee Portal for case updates.
The Dovetail workflow engine includes advanced email parsing that reads incoming emails and triggers workflow actions based on content. For example, emails mentioning payroll can be automatically routed and categorized, reducing manual effort and helping HR respond faster.
