Employee Relations for HR

Create, Assign, Manage and Never Lose Track of Investigations

Dovetail's HR Service Delivery applications with advanced Employee Relations features, enable you to create and assign cases fast, storing this information in a central database, accessible from multiple locations. All investigations are systematically managed, monitored and tracked as they progress through the ER case lifecycle. In so doing, you can ensure your Employee Relations process is both consistent and fair.

Click below to take a tour of Dovetail's Employee Relations capabilities and proactively manage employee issues today.

Reduce Litigation Risk

According to the global law firm, Linklaters, US litigation risks for employers are rising from the ‘employer-employee’ relationship due to the COVID-19 pandemic. Data privacy issues around COVID-19, breach of contract claims, and alleged violations of employment laws and regulations, are all cause for concern among employers.

Dovetail's HR Service Delivery Employee Relations features help HR by providing a safe and secure, permission-based data repository for all employee-employer cases and associated information and documents. It also provides an Employee Communications Portal that keeps employees up to date with all the latest HR policies and company guidelines, helping to mitigate the risk of an employee claiming 'lack of information' in an ER case.

Help Investigators Stick to Deadlines

Dovetail’s HR Case Management Notification feature includes functions such as call-back, reminder alerts and popups, which facilitates both the use of user driven events and application driven events. It can send email reminders of case progress and looming deadlines to case handlers. The case handler can also regulate the frequency of notifications to remain in control of notification related activities.

Digitize & Store Documentation

Documentation of employee concerns, HR/Investigator responses, and the associated outcomes, are critical to successful Employee Relations. For example, during a misconduct case, a company’s ability to defend or take employment action depends on its documentation of the communications it has had with the employee. Dovetail provides HR with the means to digitize, store and attach files, emails and other documents in a central database, accessible only to those with the right permissions.

Live Chat & Guided Bots

It’s important that responses to employee issues are structured, consistent and transparent and that employees are regularly informed and educated on company policies, particularly those relating to equal employment opportunities, anti-retaliation, and anti-discriminatory practices. Dovetail’s Employee Portal provides HR with the communications platform they need to ensure employees are kept up to date with company policies. This helps your organization avoid the risk of employees taking litigation action, due to having a lack of information.

Integrate with Your HRIS Systems

With Dovetail’s HR Service Delivery applications, connecting to your existing HR systems is easy. Using Dovetail’s HCM Connector your HRIS technology can seamlessly connect with Dovetail's software, meaning there's no need to re-enter data that already exists in your HR system.

Gain Insight and Spot Trends Using Advanced Reporting & Analytics

Understand what’s behind the issues related to your organization’s culture, policies, and leadership. With Dovetail’s Real-time Smart Dashboards you can dive deep and analyze your data by individual employee, demographics, issue type, and other variables, such as line manager, department and outcomes. Using advanced search capabilities you can reveal trends in employee behavior and understand how to better manage recurring issues. Customized ER reports can help you stay alert to employee issues such as frequent complaints and grievances.

Ensure Data Security & Confidentiality

Employers must keep employee personal data safe, secure and up to date, and perhaps there is no more important time that this is adhered to than during an ER case. For example, in a grievance case, where sensitive data could include names of accused, a description of the allegation, and summary of evidence that confirms or denies the allegation, it is critical that case data is kept safe, secure, confidential and accessible only to those with the right permissions. Click the request demo link below to find out more about Dovetail data security features.