In the key measures of quality of HR Service Delivery applications; Vendor Satisfaction (VS) and User Experience (UX), Dovetail Software ranked #1, outperforming all other HR vendors in the latest Sapient survey; the 2021-2022 Annual HR Systems Survey Research (24th Edition).
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HR Case Management enables HR teams to more efficiently manage incoming employee inquiries and questions - improving the operational efficiency of HR Service Delivery, enabling automated workflows, providing better case tracking and reporting capabilities - including personalized dashboards.
Increasingly employees want to ‘help themselves’ by getting answers to their employment questions without having to contact HR via phone or email. The trend is being driven by millennials, an ever-greater proportion of an organization’s workforce, who tend towards self-reliance.
Convert your HR expertise into HR Knowledge Articles that can be published and shared to HR and your employees.
Knowledge Management underpins both HR Case Management and the Employee Portal by enabling HR Service teams and employees to instantly search captured knowledge which means the same problem never needs to be solved twice.
Using our advanced analytics; including express reporting, crosstab reports, and dashboards you will be able to measure your HR Service Delivery success in real time.
Automatically schedule reports and distribute them to the leadership team, and export into formats such as Word, Excel and PDF.
Digitally document and manage employee relations issues, including workplace conflicts, grievances, disciplinary actions, discrimination and harassment cases and affirmative action cases.
Ensure the health and safety of your workforce and comply with state and local laws. Monitor and check-in with isolated and quarantined employees, and provide health screening and contact tracing to trace back all employee interactions, in order to reduce the spread of COVID-19.
