HR Case Management enables HR teams to more efficiently manage incoming employee inquiries and questions - improving the operational efficiency of HR Service Delivery, enabling automated workflows, providing better case tracking and reporting capabilities - including personalized dashboards.
Increasingly employees want to ‘help themselves’ by getting answers to their employment questions without having to contact HR via phone or email. The trend is being driven by millennials, an ever-greater proportion of an organization’s workforce, who tend towards self-reliance.
Convert your HR expertise into HR Knowledge Articles that can be published and shared to HR and your employees.
Knowledge Management underpins both HR Case Management and the Employee Portal by enabling HR Service teams and employees to instantly search captured knowledge which means the same problem never needs to be solved twice
