HR Case Management enables HR teams to more efficiently manage incoming employee inquiries and questions - improving the operational efficiency of HR Service Delivery, enabling automated workflows, providing better case tracking and reporting capabilities - including personalized dashboards.
Increasingly employees want to ‘help themselves’ by getting answers to their employment questions without having to contact HR via phone or email. The trend is being driven by millennials, an ever-greater proportion of an organization’s workforce, who tend towards self-reliance.
Convert your HR expertise into HR Knowledge Articles that can be published and shared to HR and your employees.
Knowledge Management underpins both HR Case Management and the Employee Portal by enabling HR Service teams and employees to instantly search captured knowledge which means the same problem never needs to be solved twice
Using our advanced analytics; including express reporting, crosstab reports, and dashboards you will be able to measure your HR Service Delivery success in real time.
Automatically schedule reports and distribute them to the leadership team, and export into formats such as Word, Excel and PDF.
HR are the frontline for questions, fears, and anxieties from the entire workforce. Never has this been more evident than during the current COVID-19 pandemic. Dovetail provides Contact Tracing features and reports to speed up Return-to-Work timelines. In addition, the increase in questions from employees to HR is unprecedented. Our customers have seen increases from 40% to over 250% of additional workload since February 2020.
