About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
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Our Story

With over 20 years of
CRM & HR experience...
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Our People

The Dovetail culture code
is our key to success
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Working with the best
partners around the globe
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Fancy a career with Dovetail?
If you are a rockstar...
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Dovetail Flair

Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

Learn more about our customers
and why they chose Dovetail
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Implementation & Support

Hear how we delight our
customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

Find out more about
our Workday Select
Partner Certification
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Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery


Stay updated on HR
Shared Services with insights
from the Dovetail community
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Events & Live Shows

Meet the Dovetail team at
leading industry events
and live shows
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Dovetail HR Dog
Dovetail Flair

Best in Class HR Service Delivery

Transforming employee experiences with Streamlined HR Operations


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 Read Dovetail HR reviews on G2

G2 Leader for HR Case ManagementG2 Users love Dovetail HR Case ManagementG2 Best Meets Requirements HR Case Management

Customers Transforming their Employee Experience with Dovetail HR

HR Professionals Vote Dovetail #1 for HR Service Delivery Again!

For the third consecutive year Dovetail Software was ranked #1 in Vendor Satisfaction (VS) and User Experience (UX), key metrics for HR Service Delivery application quality, in the 2023-2024 Annual HR Systems Survey Research (26th Edition) conducted by Sapient Insights. Dovetail outperformed all other HR vendors in the survey. 

Get Your FREE Complimentary Copy of the 2023-2024 HR Service Delivery Sapient Report

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HR Case Management

HR Case Management enables HR teams to more efficiently manage incoming employee inquiries and questions - improving the operational efficiency of HR Service Delivery, enabling automated workflows, providing better case tracking and reporting capabilities - including personalized dashboards.

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Dovetail HR Copilot: AI-Powered HR Service Delivery

Dovetail HR Copilot, powered by generative AI, revolutionizes HR Service Delivery by automating tasks, providing instant, accurate responses to queries, and enhancing decision-making with actionable insights. It features pre-built intents, workflow automation, and robust analytics, streamlining HR processes and improving employee experience

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Employee Portal

Increasingly em­ployees want to ‘help themselves’ by getting answers to their employment questions without having to contact HR via phone or email. The trend is being driven by millennials, an ever-greater proportion of an organization’s workforce, who tend towards self-reliance.

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Knowledge Management

Convert your HR expertise into HR Knowledge Articles that can be published and shared to HR and your employees. 

Knowledge Management underpins both HR Case Management and the Employee Portal by enabling HR Service teams and employees to instantly search captured knowledge which means the same problem never needs to be solved twice.

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Reporting & Analytics

Using our advanced analytics; including express reporting, crosstab reports, and dashboards you will be able to measure your HR Service Delivery success in real time.
Automatically schedule reports and distribute them to the leadership team, and export into formats such as Word, Excel and PDF.

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Employee Relations Software

Digitally document and manage employee relations issues, including workplace conflicts, grievances, disciplinary actions, discrimination and harassment cases and affirmative action cases.

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Voice of the Customer
Benefits of Dovetail HR Service Delivery

"I love the new hide feature in the case notes as accidents happen all the time. Seeing previous cases for employees is also great. I use that every single day. But emailing within the case is my favorite feature of all time. This is because before having Dovetail I had to print each email as a PDF and then upload it to the case file that I had created in Teams. This added quite a bit of time to working my cases. Now I can efficiently send an email from Dovetail and any replies are automatically tracked, making properly documenting cases a breeze with no extra work."
Jessica Berdaguer
Jessica Berdaguer
Leave & Accommodation Partner
Swire Coca-Cola
"The four main reasons for needing an HR case management solution were, wanting control over HR data, metrics on our activity, a tool that we could use to track cases, and a knowledge base to achieve consistent service as people would start getting the same answers to questions and not getting a different answer every time they contacted a different HR representative. We felt Dovetail were not only a better fit for our needs, but they also created better value."
Mick Schoenberger
Mick Schoenberger
Vice President Total Rewards
Tower Health System
"Our current system felt antiquated. It looked old, it felt old. And we wanted something with a user knowledge base. We wanted a different way to interact and engage with employees, we wanted something where we could live chat. We have a lot of employees and they are younger and younger every day and we wanted to meet them where they are and that wasn’t something our old solution could deliver."
Brittany Moore-1
Brittany Moore
HR Service Center Manager
CUNA Mutual Group