About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
Overview
Request Demo

Our Story

With over 20 years of
CRM & HR experience...
Read on >

Our People

The Dovetail culture code
is our key to success
Discover >

Partners

Working with the best
partners around the globe
Learn more >

Careers

Fancy a career with Dovetail?
If you are a rockstar...
Join us >
Dovetail Flair

Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
Read on >

Our Customers

Learn more about our customers and
why they chose Dovetail
Discover >
Case studies >

Implementation & Support

Hear how we delight our
customers right from the start
Learn more >

Our Innovation

The Dovetail innovation team
is at the forefront of technology
Explore >
dovetail security & privacy
Dovetail Flair

Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
Read on >

HR Shared Services

Find out more about
our Workday Select
Partner Certification
Learn more >

Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
Find out more >

Workday Customers

Find out more about
our Workday Select
Partner Certification
Learn more >

HRIS

Manage and track
technical questions
from your HR team
Discover >

Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
Find out more >

Resources

Discover insights and thought leadership content to help you improve your HR Service Delivery and Employee Relations Management

Case Studies

Discover how our customers
achieved success with
Dovetail HR software
Learn more>

Blog

Stay updated on HR
Shared Services with insights
from the Dovetail community
Join the conversation >

Events & Live Shows

Meet the Dovetail team at
leading industry events
and live shows
Meet us >
Dovetail Flair

Best in Class HR Service Delivery

Transforming Employee Experiences with Streamlined HR Operations

 

Request Demo Now

 

 Read Dovetail HR reviews on G2

G2 Leader for HR Case ManagementG2 Users love Dovetail HR Case ManagementG2 Best Meets Requirements HR Case Management

Customers Transforming their Employee Experience with Dovetail HR

HR Professionals Vote Dovetail #1 for HR Service Delivery Again!

For the third consecutive year Dovetail Software was ranked #1 in Vendor Satisfaction (VS) and User Experience (UX), key metrics for HR Service Delivery application quality, in the 2023-2024 Annual HR Systems Survey Research (26th Edition) conducted by Sapient Insights. Dovetail outperformed all other HR vendors in the survey. 

Get Your FREE Complimentary Copy of the 2023-2024 HR Service Delivery Sapient Report

Get report Demo

HR Case Management

HR Case Management enables HR teams to more efficiently manage incoming employee inquiries and questions - improving the operational efficiency of HR Service Delivery, enabling automated workflows, providing better case tracking and reporting capabilities - including personalized dashboards.

Learn More Demo

Dovetail HR Copilot: AI-Powered HR Service Delivery

Dovetail HR Copilot, powered by generative AI, revolutionizes HR Service Delivery by automating tasks, providing instant, accurate responses to queries, and enhancing decision-making with actionable insights. It features pre-built intents, workflow automation, and robust analytics, streamlining HR processes and improving employee experience

Learn More Demo

Employee Portal

Increasingly em­ployees want to ‘help themselves’ by getting answers to their employment questions without having to contact HR via phone or email. The trend is being driven by millennials, an ever-greater proportion of an organization’s workforce, who tend towards self-reliance.

Learn More Demo

Knowledge Management

Convert your HR expertise into HR Knowledge Articles that can be published and shared to HR and your employees. 

Knowledge Management underpins both HR Case Management and the Employee Portal by enabling HR Service teams and employees to instantly search captured knowledge which means the same problem never needs to be solved twice.

Learn more Demo

Reporting & Analytics

Using our advanced analytics; including express reporting, crosstab reports, and dashboards you will be able to measure your HR Service Delivery success in real time.
Automatically schedule reports and distribute them to the leadership team, and export into formats such as Word, Excel and PDF.

learn more Demo

Employee Relations Software

Digitally document and manage employee relations issues, including workplace conflicts, grievances, disciplinary actions, discrimination and harassment cases and affirmative action cases.

Learn More Demo

 

Voice of the Customer
Benefits of Dovetail HR Service Delivery

"I love the new hide feature in the case notes as accidents happen all the time. Seeing previous cases for employees is also great. I use that every single day. But emailing within the case is my favorite feature of all time. This is because before having Dovetail I had to print each email as a PDF and then upload it to the case file that I had created in Teams. This added quite a bit of time to working my cases. Now I can efficiently send an email from Dovetail and any replies are automatically tracked, making properly documenting cases a breeze with no extra work."
Jessica Berdaguer
Jessica Berdaguer
Leave & Accommodation Partner
Swire Coca-Cola
"The four main reasons for needing an HR case management solution were, wanting control over HR data, metrics on our activity, a tool that we could use to track cases, and a knowledge base to achieve consistent service as people would start getting the same answers to questions and not getting a different answer every time they contacted a different HR representative. We felt Dovetail were not only a better fit for our needs, but they also created better value."
Mick Schoenberger
Mick Schoenberger
Vice President Total Rewards
Tower Health System
"Our current system felt antiquated. It looked old, it felt old. And we wanted something with a user knowledge base. We wanted a different way to interact and engage with employees, we wanted something where we could live chat. We have a lot of employees and they are younger and younger every day and we wanted to meet them where they are and that wasn’t something our old solution could deliver."
Brittany Moore-1
Brittany Moore
HR Service Center Manager
CUNA Mutual Group