Customer Implementation & Consulting Specialist

Overview

Dovetail Software is looking for a remote Customer Implementation Specialist. They will be skilled in software project management, customer service, support & configuring SaaS based applications. You will own an implementation from start to finish. Walking customers through the Dovetail project stages, analyzing customer requirements, documenting designs, and configuring the Dovetail tenants ready for go-live, and training customer users and administrators on how to use the Dovetail platform.

Responsibilities

• Manage customer implementation projects from start to finish
• Hold design sessions, document requirements, & configure environments.
• Testing configurations & preparing customers and their tenant for Go Live
• Leading customer admin and end-user training sessions
• Focusing on customer delight throughout the customer journey
• Foster and build strong relationships with our customers

Skills & Requirements

• Project Management and implementation background, deploying SaaS based applications globally. Ideally within a HR SaaS vendor
• Project Management certification e.g. PMP, Prince2 or similar
• Excellent Customer Service Skills - putting the customer first mentality
• Excellent planning, organization, oral, and written communication skills
• Tech savvy – Familiar with Database technologies, SaaS applications, AWS, CSV
• Experience working with cross-functional teams such as product management, development, QA, Support, Consulting

Desired Experience

• HR Service Delivery Experience would be ideal, but not necessary
• Experience working with HR teams, HR technology and operations
• Familiar with Inbound/ outbound email, spf records, FTP over ssh, CSV data feed files, Single Sign On, enterprise report writing skills

About Dovetail:

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery.

Dovetail’s HR Service Delivery Experience is a solution made up of a set of Service Delivery applications, that meet the needs of modern HR Service Delivery functions. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. 

Founded in 1996 as a CRM (Customer Relationship Management) company based in Austin, Texas, Dovetail Software started life focusing on the Customer Service and Support market offering and implementing products to large scale enterprise organizations.

In 2008 we shifted focus and created products for global workforces, specifically HR Service Delivery, with our current product lineup - Employee Portal, HR Case Management , HR Knowledge Management and Reporting & Analytics.

Additional Information

Dovetail is proud to be an Equal Opportunity Employer & all of your information will be kept confidential according to EEO guidelines.

To Apply

Please click on this link to apply for this position.