Winning Customer Support

Our dedication to providing high-quality customer service has been our highest priority since the inception of the company. We understand how customer service processes work, and we incorporate this knowledge and experience into our own software, process, and structure when supporting our customers.

In an independent survey of our customer base:

100% of respondents described themselves as Dovetail Software "champions."
100% of respondents described themselves as "likely to recommend" us to others.
100% of respondents described themselves as "likely to repurchase" and
100% of respondents described themselves as "very satisfied" with the product and the company.

What our Customers are Saying

"[The implementation is] an important element of our strategic CRM plan. It ensures we are leveraging the best possible return from our CRM investments. The enhanced .NET application server offers a significant performance improvement over an already solid Dovetail application platform. We could not be more pleased to have this strategic partnership and the quality support that Dovetail's staff provides."

Shawn Zudal, MICROS Vice President of MIS

"Dovetail had excellent support, fast response to questions, and clearly knew the products well. The biggest selling point was that the customer could talk to highly qualified, knowledgeable people who could actually help us with the problem we were having."

Kristina Pereyra, Enterprise Wide Programmer Analyst, Therma-Wave

"I just want to say that so far in the first case that I have brought to Dovetail's attention has been handled in not only a professional manner (for such a small issue), but the response time and assistance has been refreshing and exemplary."

Specializing in Support and Service Software