Specializing in Support and Service Software

An HR Case Management System Is Essential for Protecting Your Organization’s Reputation and Bottom Line

According to a recent survey, 72 percent of U.S. employers say they do not produce audit trail reports for their employee complaints. Many employers believe their human resource management systems (HRMS) or talent management systems help to monitor employee relations issues and mitigate legal risk.

In this white paper, “An HR Case Management System Is Essential for Protecting Your Organization’s Reputation and Bottom Line,” you will learn how organizations use HR case management systems to carefully track, audit, and deliver analytics on employee complaints and grievances—protecting their reputation and bottom line.

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Enhancing HR Service Delivery with Case Management

Every HR organization seeks to ensure efficacy, efficiency, and consistency of excellence in service delivery.

This whitepaper describes relevant industry research to explain the value of case management in converging and streamlining an organization's processes and context to augment existing HRMS capabilities.

Upgrade-Safe Customizations

Organizations often find it costly and time-consuming to upgrade software applications. If there are customizations in the software, they often avoid the upgrades altogether with the fear that the application will break.

This whitepaper describes the scalable principles and practices Dovetail uses to successfully create upgrade-safe software by minimizing the headaches usually associated with upgrades. These proven methods can be applied to high level architecture or be specific to the code for immediate benefit to your organization.