Specializing in Support and Service Software

AUSTIN, TX – December 6, 2011 – Dovetail Software, a leader in web-based customer support and help desk software, today announced that its customer U.S. Info-Comm (USIC), a  technology and service provider specializing in telecommunications, data network support, and large-scale deployments, cited a 50% reduction in IT maintenance cost after migrating from its proprietary CRM system to Dovetail Support Suite for Customer Service.

Dovetail’s team of experts completed the entire migration within weeks and preserved custom business functionality, workflows and legacy data. Freeing USIC from their outdated CRM system and implementing Dovetail Support Suite enabled them to use modern, industry-standard tools increasing efficiency and productivity in their Customer Service and Support Organization.

"The entire migration was truly a painless process for us as the Dovetail team not only earned our trust early on but also was professional and easy to work with throughout the process. Their attention to detail and careful execution ensured that we met our goal of migrating our existing business processes to a new platform with minimal down time and no data loss,” said Stephen Stark, President of USIC.

USIC participated in a case study to share their Dovetail implementation and user experience and reported the following results:
•    50% reduction in IT maintenance cost
•    Streamlined day-to-day processes
•    Reduction in training and ramp-up time

"Migrating from our outdated CRM platform to Dovetail Support Suite has been a tremendous upgrade for us, providing benefits across multiple areas of our business. We realized an immediate 50% reduction in IT maintenance expenses around our CRM platform after deploying Dovetail’s browser-based client architecture,” said Stark. “On the client side, Dovetail’s well designed user interface kept user re-training to a minimum during deployment, and has since streamlined day-to-day user processes.”

About Dovetail Software
Dovetail Software is a worldwide leader in web-based service delivery and help desk products that enable organizations to provide effective support for both customers and employees. Dovetail is a privately held company, based in Austin, TX.

About U.S. Info-Comm
U.S. Info-Comm, Inc. is a nationally focused IT services company specializing in telecommunications and data network support and deployment. Founded in 1988, and headquartered in Deerfield Beach, FL, its nationwide network of field technicians touches customer locations in all fifty states. www.usinfocomm.com