One of the more underused features within Clarify/Dovetail is the ability to link cases to solutions. Its a great feature - I just don't see it used often enough.
This allows organizations to track which solutions are used the most, and use that information to feed back to production groups (development, engineering, documentation, etc.) to help prioritize changes/fixes/enhancements.
Making it easier for agents to link solutions and cases would certainly be beneficial. If its hard, they're less likely to do it. So, make it easy.