Nothing makes us happier here at Dovetail than hearing success stories from our customers. So when U.S. Info-Comm (USIC) President Stephen Stark agreed to participate in a case study, I jumped at the chance and wanted to share some of the highlights from their Dovetail Support Suite for Customer Service implementation experience with you.
June 16, 2011
November 11, 2010
For years now, Company executives have said that providing superior customer service is critical to their organization and that they were focused on providing just that. But to the people running customer service and the agents responsible for taking care of those customers, they often see this edict as hollow words as customer service is looked at as a cost center, a group asked to do more with less resources.
October 13, 2010
I have written a number of times about how good technology doesn’t ensure good customer service. If companies don’t put into place good policies or give their employees the ability to solve customer problems, technology can’t overcome that.
August 27, 2009
We pride ourselves on the value we provide our customers for maintenance and support, whether it is on our own software products, or on the Clarify software products we also support. I have written frequently about the level of service we provide, often citing customer examples to back up our claim.
I love talking about Dovetail’s Customer Support. I know it comes off sounding self serving, but if your customer support personnel were as dedicated to the customers as ours are, you would brag about them also. And since I always say “Actions Speak Louder Than Words”, let me use another recent example to demonstrate the level of commitment of Dovetail’s customer service.
December 18, 2007
How often have you as a customer heard from your vendor that they want to be more than just your vendor? “We aren’t looking for the quick sale. We want to be your long-term partner”. Sound familiar?
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