If you use Gmail, you may have heard of Rapportive. It’s a plugin that brings in social information into the context of an email.

For example, when I’m looking at email from from my buddy Kevin, the sidebar fills in with contextual information, like so:

Last year I had to do some customizing of the Clarify attachment form (form 1006) for a customer. This is one of those old-school forms that doesn’t always behave very well with ClearBasic. I shared some of my findings and solutions on customizing this form.

I had a new request come up this week. How do I enable a user to add an attachment on a case that they don’t own?

Dovetail Admin 3.0 was recently released, so I figured it was a good time to highlight a few of the things that are new in this release.

BTW – did you know you can subscribe to our Dovetail product release RSS feed – so you’ll always know about new releases?

This will probably be old news to most of you, but there’s always new people getting exposed to Clarify, so I figured it couldn’t hurt to share.

If you’ve worked with the Clarify Classic Client for any amount of time (say, more than a day), you’ve probably run into the scenario where things start to misbehave. Often, this is because the Clarify cache files get corrupt. The fix is to delete those cache files, and restart the app. The cache files will get rebuilt during app startup.

What gets cached?

Mostly what gets cached is:

This week I was posed an interesting scenario from a customer. They have certain users who need access to every queue. But, they don’t want those users to be notified when a case is dispatched to that queue.

For example, lets say that the Maintenance queue has 4 members: Fred, Annie, Gary, and Steve.

Fred and Annie are regular users.

But Gary and Steve are part of the Network Operations Center (NOC). The NOC has access to every queue, as they need to be able to peek inside each queue to see what’s there, read the case titles, etc.

The question has come up a few times: can I use Dovetail on a tablet?  Well, Dovetail Mobile supports mobile devices, and a tablet is a mobile device, so it should work, right? Yes, indeed it does. Our Dovetail Mobile app works great on tablets.

We’re continuing on with highlighting some of what’s New in Dovetail Agent 4.5. Part 1. Part 2.

We’re continuing on with what’s New in Dovetail Agent 4.5. Part 1 is available here.

Simplified Search Tips

We’ve simplified the Search Tips page, making it easier for users to understand all of the robust searching capabilities that are available.

Dovetail Agent 4.5 was recently released, so I figured it was a good time to highlight a few of the things that are new in this release.

BTW – did you know you can subscribe to our Dovetail product release RSS feed – so you’ll always know about new releases?

Console Improvements

We’ve improved the user interaction quite a bit in the main console pages.

Last year I posted about automated deployments for Clarify. From that post: