Deploy an application that enables customer care staff to deliver great customer satisfaction. Dovetail Support, as part of your total CRM solution, leverages innovative web technologies for enterprise-class performance and advanced ergonomic features. What does that equate to? Shorter wait times, faster, more accurate responses, and happier customers. Ultimately, your agents benefit too. Improved job satisfaction results in less turnover and improved customer relations.

Dovetail Support Delivers

• Faster call resolution
• Ability to serve more customers with fewer agents
• Improved agent morale and reduce training costs due to retained business processes and similar User Interface
• Increased customer loyalty and retention from less churn
• A complete view of the customer in context, building the relationship
• Comprehensive Customer Service & Support functionality, providing the tools to deliver great service
• Self-service applications, increasing customer satisfaction and reducing cost
• Easy, tight integration with all other relevant services and applications in the value chain