Integrate the capabilities of Dovetail CRM with a best-of-breed knowledge management system to create a powerful end-to-end solution for your customer service and support needs. The Dovetail KM strategy results in rapid ROI and higher customer satisfaction and retention.

Dovetail KM:

• Empowers the organization to deliver a seamless, consistent customer experience across all channels and support resources
• Empowers customers to help themselves with a personalized, proactive self-service experience that reflects the way they prefer to interact with the organization
• Empowers agents to quickly resolve problems and answer questions with adaptive search and navigation facilities, delivering context-sensitive knowledge to the service conversation
• Empowers customers to help each other while capturing the knowledge generated in the collaborative process for reuse

Dovetail CRM Integration with KNOVA:

This video is a demonstration of the Dovetail CRM Integration with KNOVA.