The Dovetail Difference Cost effective Agile, flexible platform Rapid deployment Easily customized

Break out of your CRM mold with Dovetail. We offer a complete set of customer service and support solutions out-of-the-box. Customizations and adjustments are easily performed with our agile platform. Now, you can take care of customers versus taking care of your CRM software. The call center staff can perform the tasks at hand and IT is able to provide a higher level of service to internal clients. Web-based modules are easy to deploy, manage, and use:

• Dovetail Agent: Agent facing web application
• Dovetail SelfService: Enable customers and internal resources the ability to handle requests themselves without tying up valuable agent resources
• Dovetail Seeker: Search information stored in either Dovetail or CRM systems
• Dovetail KM: Add integration with best-of-breed knowledge management
• Dovetail WebServices: Speed up integration with other applications
• Dovetail Email Agent: Deploy sophisticated bidirectional email handling and automation facilities

Easily Enhance Your Current System

Dovetail CRM extends the capabilities of the Clarify environment with enhancements to all components of its solution:

• Intelligent ergonomics: Right-click context menus, drag-and-drop and multiple operations on workflow objects, console auto-refresh, Queue totals, switch user, and more.
• Powerful ad hoc queries: Search on any object using any combination of attributes, leverage personalized icons for often used queries, and export search results.
• Enhanced Email functionality: Looks and behaves much like MS Outlook with support for email address lookup in either Global address books or Clarify, signature files, automatically generated text, selectable from addresses, and more.
• Performance: Engineered for ultra-fast responsiveness and reliability to achieve greater agent productivity and improved customer satisfaction.
• Scalability: Supports multiple parallel web server implementations for large and/or growing environments and maximum flexibility in meeting performance requirements.
• Consistent, Elegant Architecture: Standard MS Windows web-native application based on .NET. No requirement for WebLogic™, WebSphere™ or complex 3 tier architectures.
• Extensibility: Dovetail platform capabilities can be easily and safely extended to meet unique business needs.
• Maintainability: All configurations and updates occur on the server only which improves IT staff efficiency and user productivity.