Approach customer care programs differently with Dovetail high performance web applications for enterprise-level scalability. Dovetail offers the next generation CRM solutions for Amdocs/Clarify customers designed to transform your customer service and support organizations with low risk evolution from legacy CRM systems. Dovetail delivers a robust, flexible platform with easily deployed modules which can be customized for your business.

The transition from Clarify to Dovetail is smooth and simple—use of existing databases means back-end integrations are retained. Some customers adopt a phased migration approach resulting in a hybrid deployment to reduce risk.

Dovetail’s web-based applications are easily adopted by your staff due to the similar look and feel to the Clarify thick client. Dovetail supports all baseline Clarify functions and offers improved performance, a reliable operating environment to maximize uptime, and a fully customizable console to enhance agent productivity.

The results are in—customers enjoy increased profitability, customer satisfaction, industrial-strength reliability, and significant cost savings. It may be a cliché but your business is all about your customers —the key to your success is through theirs.

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