Specializing in Support and Service Software

Dovetail has more that 15 years of deep technical and business level experience in creating solutions for customer service and support (CS&S) operations, and we are committed to sharing that knowledge with our customers. Collectively, we've been involved in hundreds of projects aimed at improving support services quality and the efficiency with which it is delivered. We understand that a successful engagement starts with careful analysis and a thorough understanding of high level business requirements so that the best possible approach is chosen, the end result meets expectations the first time, and the cost is within budget.

Dovetail offers a spectrum of services and skill sets that range from short term consulting to planning and leading entire projects. We will tailor a services package that is right for you, your budget, and your goals.