Specializing in Support and Service Software

Regardless of your industry or its level of complexity, Dovetail Support Suite can be easily customized to meet the specific business needs of your organization. Dovetail Support Suite is powerful and flexible, allowing you to adapt it to your business needs – not the other way around.

Use Your Terminology. Add, define, and modify your fields, screens, and menu items. Dovetail’s products are very flexible, enabling you to use the products for any industry or industry segment. Dovetail Support Suite is ideal for Customer Service and Support, HR, IT, Facilities, and other departments.

Define Your Workflow. Every organization has its own workflow for managing support requests. Automated business rules reduce or eliminate the need for human involvement, and unique business logic and intelligent workflow can be designed to complement the desired support lifecycle, which boosts productivity.

Extend Your Software. Dovetail’s products enable you to re-use your existing customer data stored in your CRM, HRMS, ERP, SFA, or other applications. Powerful Application Programming Interfaces (APIs) enable interaction with essentially any other software application.

We provide out-of-the box solutions for the following industry segments to enable you to provide effective and efficient service to customers, clients, business partners, or employees.

Customer Service and Support

Dovetail’s customizable, web-based customer service and support solution provides everything you need to provide fast, responsive service for your customers. 

HR Help Desk

Dovetail’s customizable, web-based HR Help Desk solution provides capabilities for enhancing your existing HRMS. 

IT Help Desk

Dovetail’s customizable, web-based IT Help Desk solution provides comprehensive help desk capabilities that allow IT professionals to effectively and efficiently manage a variety of requests from customers, clients, business partners, or employees.