Dovetail

Oracle connection issues - BOLT, FCFL, fcClient, fcAdmin

(Article # 92) Error: Microsoft OLEDB Error Microsoft Odbc driver The Oracle(tm) client and networking components were not found. These components are supplied by Oracle...

fcclient: how to have biz rule messages include a URL that can pop a page

(Article # 97) fcclient: how to have biz rule messages include a URL that can pop a page

Installing Dovetail Admin or Dovetail Agent on Windows 2003 Server

(Article # 100) There are some special requirements for installing the Dovetail Admin and/or Dovetail Agent ASP web applications on a Windows 2003 Server.

Oracle 9i from ASP issue

(Article # 106) When connecting from ASP app using Oracle 9i drivers I received the following error: ORA-12638: Credential retrieval failed (related to solution # 92)

Permission denied when using an attachment directory over a Windows UNC file share

(Article # 114) When the application is configured to us a windows share (UNC path) as the attachment directory. It is common to run into permissions problems. When the...

Quick start guide for setting up logging for Dovetail Agent and Dovetail Admin.

(Article # 136) All Dovetail applications that use our SDK have a logging capability that can be enabled. The following steps will get you up and running quickly with SDK...

Update cache errors

(Article # 140) You may recieve an error during a cache update using UpdateSchemaCache() or UpdateCache(). Example errors: - Path/File access error. - Unable to c...

Customize the tabs and tab headers

(Article # 148) Many pages in fcClient have regions that use tabs to group user interface elements together. You can customize the size and location of the tab collecti...

Application pool setup

(Article # 164) For Windows 2003 web applications, it is recommended that you place them in separate Application Pools.

(Article # 165) To appropriately monitor performance of the application you will need to turn on monitoring for the application. We recommend setting the below counters ...

Count does not display with large number of wipbins or queues in Oracle 7

(Article # 167) For select users, the wipbin and queue counts do not display on the console. Related error messages: ORA-06502: PL/SQL: numeric or value error ORA...

Asp page blocking issue

(Article # 173) One particular customer ran into an issue in that while one long running query was executing, the user could not start another query, or do any other oper...

How to display a multi-level user-defined drop-down list in a web app such as fcClient

(Article # 174) How to display a multi-level user-defined drop-down list in a web app such as fcClient

How to set the default TimeZone in Clarify

(Article # 186) By default Clarify will have a timezone of 'No Time Zone Specified' which is basically GMT. fcClient uses this default timezone when users login to aut...

How to configure timeout for in-memory fcSessions

(Article # 202) How to configure timeout for in-memory fcSessions for ASP or other COM based applications.

HTTP Error 403 - Forbidden error using fcClient

(Article # 219) Using fcClient, the following error is displayed: You are not authorized to view this page You might not have permission to view this directory or page ...

Support for IE7 ( Internet Explorer 7)

(Article # 228) Support for IE7 ( Internet Explorer 7) ( ie 7 ) in fcClient and fcAdmin

Attachment can't open if file has no extension

(Article # 229) From the attachment page within fcClient, attempt to open an existing attachment that does not have a file extension. The page cannot be found The page ...

case history not being updated via classic client

(Article # 230) In Clarify 11.5 and 12.5, if the case modify stamp value (modify_stmp) contains millisecond values (ex: 2006-12-24 10:23:14.110) instead of '000' millise...

How to create business rules for custom objects

(Article # 234) How to create business rules for custom objects

error: SQL Server does not exist or access denied.

(Article # 246) The following behaviour was observed in Microsoft SQL Server 2005 (MSSQL 2005) In fcClient, in console_left.asp, the following error can appear: SQL Serv...

Can I use Office 2007 with EEO?

(Article # 251) Enhanced Email Out (EEO) uses Collaborative Data Objects (CDO) to communicate with Outlook. Beginning in Exchange 2007 Beta 2 and Outlook 2007 Beta 2, CD...

fcClient: Notifications when license limits are near

(Article # 252) The fcSDK is responsible for tracking and enforcing licensing. There is typically a license limit, then a small number of grace licenses that can be used...

Sql Server connectivity issues

(Article # 258) One customer reported an intermittent problem connecting to microsoft sql server 7 (mssql 7) using fcClient and the fcSDK after upgrading to the 2.0 versi...

IE crashes, or Windows blue-screen of death

(Article # 261) One customer reported that they occasionally Internet Explorer would crash when using fcClient. In addition, an occasional Windows blue screen of death co...

Avoid unhelpful HTTP 500 - Internal server errors in your browser

(Article # 274) When installing Dovetail web applications it is common to run into minor configuration errors. You need to be able to see the error message being returned...

Requests for static files return 404 error (IIS 6.0)

(Article # 276) When trying to view (download) an attachment (such as a log file) from within Dovetail Agent or Dovetail SelfService, a 404 (page not found) error happens...

Getting BOLT running when set up in IIS on a Windows Server 2003 machine

(Article # 283) BOLT shows 404 Error when set up in IIS on a Windows Server 2003 machine. The virtual directory is configured as instructed in the documentation. The B...

How to migrate fc_query information from one data base to another data base

(Article # 288) How to migrate fc_query information from one data base to another data base. For example, the client can put a lot of time and effort into their test env...

Requiring that a web applicaton in IIS only use secure (SSL) communications.

(Article # 293) When your IIS web server has a server certificate installed it is possible to use the secure https protocol for your web applications. You may wish to req...

What is the Public checkbox for on a Solution?

(Article # 295) What is the Public checkbox for on a Solution?

Running Dovetail Web Applications on Vista or Windows Server 2008 64-bit with IIS 7

(Article # 303) When attempting to run any of the Dovetail ASP web applications (Agent, Self Service, Admin, Bolt, etc) on Windows Vista x64 or Windows Server 2008 x64 ed...

Cases pages time-out when opening, seeing really slow performance on specific pages

(Article # 306) Case pages fail to load, and a time-out error occurs. The log file shows the following query timed out before completion. SELECT count(*) FROM table_...

Logs are not appearing for web applications.

(Article # 307) Dovetail web applications: Dovetail Agent, Dovetail Admin, Dovetail Seeker have logging mechanisms that are useful for application administrators to provi...

DovetailAgent error: The system cannot locate the resource specified in search_utility.asp

(Article # 316) msxml3.dll (0x800C0005) The system cannot locate the resource specified. /agent/search/search_utility.asp, line 19 Page: GET /agent/console/console.asp

How do I set all users notifier to off using a SQL Script?

(Article # 322) How do I set all users notifier to off using a SQL Script?

Installing Dovetail Classic ASP Web Applications on IIS7

(Article # 327) Blog post regarding Installing Dovetail Classic ASP Web Applications on IIS7:

What shortcuts are defined in Dovetail Agent?

(Article # 329) How can I set my own accelerator keys in this application? You seem to have a few: control-shift-O for Log Notes, control-shift-L for Activity Log. I ha...

Is the create_case_objid_list API obsolete, or just not documented?

(Article # 331) I happen to notice that the case2.asp file calls the method create_case_objid_list on the FCCS object. However, this method is not found in the SDK docume...

Skype add-on can cause Internet Explorer to crash when using Dovetail Agent

(Article # 333) NOTE: This problem encountered on Windows 2008 x64 and Internet Explorer 7. However, other platform combinations may be affected as well. Internet Explor...

Some foreign characters are not recorded when performing a Log Email using EEO

(Article # 334) Retrieve an existing case in Dovetail Agent. Log an e-mail, using the EEO Log Email form. Enter the message: "Hej på er! Ni som är experter på Clarify ...

Error changing a password to a string starting with non letter characters

(Article # 341) Affects: Any application that uses the Dovetail SDK against an Oracle database Users will get the following error when attempting to change their passwo...

Why are some columns blank for some objects in the console wipbin and queue listings?

(Article # 345) Why are some columns blank for some objects in the console wipbin and queue listings? For example: The Severity column is blank for CRs (bugs), Action Ite...

Dovetail Agent Knowledge Base Articles

There are 43 articles for "Dovetail Agent".