How can I set my own accelerator keys in this application?

You seem to have a few: control-shift-O for Log Notes, control-shift-L for Activity Log. I haven't been able to find a full list of the keys or how you're setting them.

The sortcuts are defined in code/client_utility.js - which gets included on most of the UI pages in Dovetail Agent.

The current set of shortcuts is:

        ctrl-enter = Send (used on eeo page)
        ctrl-shift-a = Accept
        ctrl-shift-d = Dispatch
        ctrl-shift-e = Log Email
        ctrl-shift-f = Log Research
        ctrl-shift-g = Change Status
        ctrl-shift-h = Log Phone
        ctrl-shift-i = Find By ID
        ctrl-shift-k = Close Case
        ctrl-shift-l = Activity Log
        ctrl-shift-m = Move
        ctrl-shift-n = Done
        ctrl-shift-o = Log Notes
        ctrl-shift-p = Print
        ctrl-shift-q = Quit/Logoff
        ctrl-shift-s = Save
        ctrl-shift-y = Yank

Custom actions can be added in this page, or the default key combinations can be changed to point to different actions.

• Dovetail Agent – Dovetail Agent (formerly fcClient)