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DovetailAgent error: The system cannot locate the resource specified in search_utility.asp (Article # 316)

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Problem:

msxml3.dll (0x800C0005)
The system cannot locate the resource specified.
/agent/search/search_utility.asp, line 19

Page:
GET /agent/console/console.asp

Resolution:

The issue is that the hostname in the baseDovetailSearchURL variable in $dovetailAgent/pages/config.asp is incorrect, and cannot be reached.

For example:
var baseDovetailSearchURL = "http://UnknownHost/seeker/";

If UnknownHost cannot be connected to, then the error "The system cannot locate the resource specified." will be shown.

The resolution is to correct this variable so that it points to a valid hostname, such as localhost:
var baseDovetailSearchURL = "http://localhost/seeker/";

Changes have been made in search_utility.asp to better handle this situation going forward.

This error occurred in DovetailAgent 4.0, and the better error handling code will be included with the next release of Dovetail Agent.,

Contact support@DovetailSoftware.com for more information or to obtain this chanage.




Applies To:

Copyright © 2008 Dovetail Software, Inc. All rights reserved.

 

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