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Logs are not appearing for web applications. (Article # 307)

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Problem:

Dovetail web applications: Dovetail Agent, Dovetail Admin, Dovetail Seeker have logging mechanisms that are useful for application administrators to provide a detailed view into application behavior. It is common to run into security issues for web applications attempting to write logs out to a file.

Resolution:

Most often in web applications log files are not created because the web application's credentials do not have write access to the log directory.

The quickest, most insecure, way of getting logging working and determining if security is the problem is to give everyone write access to your log folder.

Check your application's logging configuration to see what folder your log files should be written to. As an administrator grant Everyone Modify access to your log folder. You may want to restart the web appllication. Check to see if logs are appearing in your logging folder.

If you do not see logs appearing there may be some other logging configuration issue. Please review your web application's directions for setting up logging.

Once you see logs appearing in your logging folder. You should remove the Everyone Write Access permission. Determine what credentials the web applicaiton is running under and grant Modify access to those credentials.

Applies To:

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