How many custom fields can be processed in a single email?
Does EmailAgent support many custom fields when calling APIs?

EmailAgent mode: API Invoke

keywords: SEC.NET
SuperEmailClerk

The baseline Create* methods (create_case, create_cr, etc.) include a handful of parameters for custom field values. As you saw, 2 strings, 2 numbers, and 1 date.

If you need more, you would need to call on the Create_case_list method.
This API takes in 3 objects of type FCList. One is the list of custom fields, one is the list of datatypes, and one is the list of values.

However, you would need to perform some custom coding to do this.
You would basically create your own API, have EmailAgent call your custom API. Your custom API can then simply call on our create_case_list API (or any of our high or low level APIs)

For an example of creating custom APIs, see here:
http://blogs.dovetailsoftware.com/blogs/gsherman/archive/2007/03/20/extending-superemailclerk-net-to-call-your-own-apis.aspx

The other avenue to consider: is SMTP the right protocol to have two systems communicate? Perhaps a web service might be a better choice here.

• Email Agent – Dovetail Email Agent (formerly Super EmailClerk.NET)