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Requests for static files return 404 error (IIS 6.0) (Article # 276)

View products that this article applies to.

Problem:

When trying to view (download) an attachment (such as a log file) from within Dovetail Agent or Dovetail SelfService, a 404 (page not found) error happens.

Resolution:

This can happen due to the configuration of IIS.

See this Microsoft KB article for more information, including how to resolve:

http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/deeac9ef-cf55-4acd-86ce-b46022ff5479.mspx?mfr=true

Applies To:

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