Specializing in Support and Service Software

Dovetail's service and support products have been designed based on 15 years of real-world experience and are streamlined within a software application to increase productivity, minimize costs, and improve the customer or employee experience. Our easy-to-use, customizable, web-based products manage and track all interactions with customers, partners, or employees.

Dovetail service and support products are powerful and flexible, allowing you to adapt them to your business needs – not the other way around. Our modern software design philosophy and vendor-managed upgrades enable you to easily upgrade the software while keeping your customizations working and intact.

Dovetail Support Suite for HR

Dovetail Support Suite for HR integrates with your existing HRMS to provide a complete solution for effective management of requests and other activities for the modern day HR organization. The easy-to-use interface, customizable workflows, integrated knowledgebase, and powerful, web-based reporting module can help you increase the efficiency of service delivery of your HR department.

Dovetail Support Suite for Customer Service

Deliver world-class customer support with Dovetail Support Suite for Customer Service. Our sophisticated case management and help desk software manage and tracks customer inquiries and requests ensuring quick and accurate response time.

Dovetail Products for Clarify

Transform your Clarify software with Dovetail Products for Clarify. Dovetail delivers cost effective alternatives, enhanced functionality, and winning technical support for Clarify customers. Our packaged solutions address a variety of problems for Amdocs/Clarify customers.