Austin, TX - June 18, 2008 - Dovetail Software, a leading provider of software solutions and services for the Clarify® CRM user community, today announced it has added Dovetail Seeker to its product suite. Seeker is a simple to use full text search application that allows users to quickly access critical customer service information stored in either their Dovetail or Clarify CRM environments.

Dovetail Seeker allows users to leverage knowledge stored within their CRM system to get answers and resolve problems in real-time. It works for simple basic search in an easy to use Google-like text box, or for more powerful users, it has advanced search capabilities and queries, with advanced search tips to guide the users.

"In conversations with our customers, many spoke to a need for an easier search capability," said Stephen Lynn, President & CEO of Dovetail. "They had become very frustrated by the prior search offerings of Clarify. Dovetail Seeker answers the need. Not only is it simple to use, it mimics much of what we have all come to love about Google."

Seeker has something for all users of either Dovetail or Clarify CRM systems:

• For Agents: the ability to easily search for useful information residing within their CRM system;
• For Administrators: the ability to control exactly what data users can search for, including custom objects and attributes;
• For Developers: the ability to integrate Dovetail Seeker with their CRM applications.

Dovetail Seeker is currently available as a standalone product that can easily be integrated within a Dovetail or Clarify environment. The next release of Dovetail Agent will use Seeker to provide powerful search capabilities to its users. Soon thereafter, the powerful search capabilities will be available to your customers using Dovetail SelfService.

Those seeking more information are invited to read Kevin Miller’s blog post on Seeker – Dovetail Seeker Introduced, or contact a Dovetail representative at sales@dovetailsoftware.com. Existing Dovetail customers are encouraged to contact their account manager for more information.

Dovetail Software, was originally founded in 1995 to offer value-add solutions to customers using Clarify products. With its focus on reducing the overall cost and complexity of Clarify CRM solutions, while improving performance, reliability, and extensibility, Dovetail has gained broad industry recognition for both its products and its unequalled customer support. Today, the company offers a comprehensive suite of CRM solutions to improve the customer experience for organizations using Clarify. Dovetail is headquartered in Austin, Texas. For more information please visit www.dovetailsoftware.com.

6/18/2008