Austin, TX - July 9, 2007 - Dovetail Software, a leading provider of software solutions and services for the Clarify® CRM user community, today announced it has added integration with best-of-breed knowledge management to the company's customer service and support (CS&S) product suite. Dovetail also announced it has completed its first such integration, with KNOVA's suite of Intelligent Customer Experience applications.

"Our customers have told us about the importance of knowledge management to their organizations and their willingness to spend CRM dollars on knowledge management initiatives," said Stephen Lynn, CEO of Dovetail. "The value of bringing knowledge management into an overall CRM strategy can't be minimized as it relates to rapid ROI as well as higher customer satisfaction and retention."

Dovetail CRM coupled with comprehensive knowledge management capabilities:

• Empowers the organization to deliver a seamless, consistent customer experience across all channels and support resources;
• Empowers customers to help themselves with a personalized, proactive self-service experience that reflects the way they prefer to interact with the organization;
• Empowers agents to quickly resolve problems and answer questions with adaptive search and navigation facilities, delivering context-sensitive knowledge to the service conversation; and
• Empowers customers to help each other while capturing the knowledge generated in the collaborative process for reuse.

Dovetail will leverage this capability by integrating with additional best-of-breed knowledge management products in the future. Dovetail customers will always have the flexibility to incorporate any knowledge management system within their overall CRM strategy.

Dovetail, formerly known as First Choice Software, was originally founded in 1995 to offer value-add solutions to customers using Clarify products. With its focus on reducing the overall cost and complexity of Clarify CRM solutions, while improving performance, reliability, and extensibility, Dovetail has gained broad industry recognition for both its products and its unequalled customer support. Today, the company offers a comprehensive suite of CRM solutions to improve the customer experience for organizations using Clarify. Dovetail is headquartered in Austin, Texas. For more information please visit www.dovetailsoftware.com.

7/9/2007