Specializing in Support and Service Software

Upcoming Events

2012 HRMS Strategies Conference & Technology Exposition

When: April 30 - May 3, 2012

Where: Hilton Chicago, Chicago, IL

Booth: 914

Learn more!

ASHHRA 48^th Annual Conference & Exposition

When: September 22 - 25, 2012

Where: Denver, CO

Booth: TBD

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15^th Annual HR Technology Conference & Exposition 

When: October 8 - 10, 2012

Where: McCormick Place, Chicago, IL

Booth: 659

Learn more!

Webinars

Dovetail offers a series of webinars based on real-world experience. We cover topics about service and support delivery for many industries and industry segments. Our webinars can help you learn how to better serve your customers, business partners, or employees through best practices and proven hands-on techniques that are immediately effective. We offer these free webinars as a way for you to connect with and share your ideas with thought leaders.

Latest News

The list below includes some of the latest-and-greatest Dovetail coverage and news.

Press Release - U.S. Info-Comm Reduces IT Maintenance Cost by 50% with Dovetail Support Suite Implemenation

AUSTIN, TX – December 6, 2011 – Dovetail Software, a leader in web-based customer support and help desk software, today announced that its customer U.S. Info-Comm (USIC), a  technology and service provider specializing in telecommunications, data network support, and large-scale deployments, cited a 50% reduction in IT maintenance cost after migrating from its proprietary CRM system to Dovetail Support Suite for Customer Service. Dovetail’s team of experts completed the entire migration within weeks and preserved custom business functionality, workflows and legacy data.

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Press Release - Dovetail Software Releases New Version of Support Suite Software

AUSTIN, TX - Wednesday, February 9, 2011 - Dovetail Software, a worldwide leader in web-based customer support and help desk software, recently announced the release of Dovetail Support Suite 2.1.2. This release focuses on new capabilities for Human Resource organizations.

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Press Release - Dovetail Software Releases New Company Website and Unveils Product Branding

AUSTIN, TX - Thursday, January 27, 2011 - Dovetail Software announces rebranding that signifies Dovetail's commitment to providing best in class service and support products and solutions. Dovetail unveiled a new website and product name changes.

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