Specializing in Support and Service Software

The Twilio integration triggers the Dovetail product to make an automated phone call to alert an agent of an urgent or high priority case. Speedy assistance after hours can exceed expectations. Connecting with customers when they need it fosters trust.

The Clickatell integration enables real-time SMS notifications and escalations that empower agents to deliver real-time solutions to customers.

Agents collaborate on Campfire group chats to triage messages and notifications from your Dovetail product. This integration saves time and fosters communication among team members.

The Socialcast integration empowers agents to collaborate via comments, flagging, following, and private messaging. Socialcast publishes and tracks activity streams which can include cases. This type of tracking expands the knowledge base across your enterprise. This kind of visibility fosters a sense of community.

Telligent enables agents to connect and share information from your Dovetail product via a two-way integration. We can bring in Telligent's social media into Dovetail products to enable greater collaboration among employees. We can also bring Dovetail product data and workflow into Telligent's wikis, blogs, forums, and status updates to enable greater team work and visibility throughout the entire organization, not just Dovetail product users.

Want to save even more time? Did you know that Dovetail products automatically process incoming email? Just think of the time saved to create cases, log notes, and creating interactions. Automation allows your agents to focus more on customer relations.

Integrate agent mail functionality with your system for a seamless email experience. Agents access Microsoft Outlook address books, signatures, and send or receive email within Dovetail products.

Information aggregation can be daunting. However, with the help of RSS Feeds your system publishes information feeds allowing agents and customers to subscribe to the data that's relevant to them.

This Izenda integration enables agents to create detailed reports in various formats, such as graphs, with a dashboard overview that runs within your Dovetail product. Reporting allows an organization to look at the big picture, to motivate team progress, and to target areas that need improvement.

The Crystal Reports integration pulls business intelligence together and allows you to create and produce reports from your Dovetail products. Crystal Reports customers can protect their existing investment into a Crystal license by integrating it into their Dovetail product.

Microsoft SQL Reporting Services Generate interactive and printed reports customized to your Dovetail products. Reports can also be output in many formats for use with many other systems.

Pull Dovetail products into the Sales Cloud. This integration connects your Salesforce insight with your Dovetail insight. The connection enables you to share customer information across platforms leading to more complete analytics, forecasting, and critical decision-making tools.

To reinforce the sense of community your agents are working in, use this integration to securely host an ongoing system conversation. This integration enables you to publish activity streams from your Dovetail product into Socialcast, expanding system knowledge across your enterprise.

Using a Twitter integration builds up your customer community by providing interactive help in a web community via tweet publishing and processing. Twitter generates customer interest because it is accessible and has a loyal following. Customers feel like they are getting the inside scoop on your product or service.

As a Microsoft Gold Certified Partner, Dovetail pairs its use of the Microsoft Exchange Server integration with tools such as Microsoft Outlook.