How is the customer experience at the Point of Sale? Are you leveraging IT solutions to communicate and deliver new services to your stores to better serve your customers? Have you moved customer services to the Internet? Best Buy, Federated, JC Penney, and YourVitamins all use Dovetail solutions for an enhanced customer shopping experience.

The Internet plays a vital role with more retailers enabling eCommerce sites to sell more merchandise and personalize emails at the time of login based on previous buying behaviors. Dovetail solutions are a critical component of the shopping experience of the future - ensuring you understand your customer’s historical buying trends, returns, and preferences.

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Although many retail stores use legacy or custom built applications, Dovetail solutions are easily integrated to key customer and operational systems. Additionally, we offer a robust set of tools to link your eCommerce site to your Dovetail customer database. Check out the unique ways to improve your customer’s experiences:

• Point of Sale: Streamline the customer data collection process with real-time knowledge transfer between Point of Sale systems and the Dovetail solution.
• Kiosk: Personalize the customer experience with smart kiosks which have specialized information supplied by your Dovetail solution.
• eCommerce: Establish an Internet presence or streamline the order process with development of an eCommerce site powered by the Dovetail platform.
• Supply & Value Chain: Synch service request information across multiple CRM systems across several companies.
• Agent Portal: Deploy custom portals for customers, partners, and/or employees which aggregate information and services form multiple sources into a single page or view within an easily maintained, web-based environment.

Streamline your customer service, contact Dovetail to learn more.