The customer experience is the true differentiator for hospitality businesses. With infinite needs and customer opinions, you have to know your guests better than most and create an experience which will truly appeal to them. Dovetail helps you understand your customer base so you can focus on distinctive services at your property. Providing staff this important information at their finger tips means you personalize the stay for guests. Now that is serving your customers—ensuring they will come back for more.

Extend Capabilities for Enhanced Guest Stay and Operational Efficiency

Our customers like Carnival and LodgeNet can attest to the benefits of working with Dovetail where they have achieved improved field support and efficiencies. The Dovetail Platform provides an efficient development and operating environment and .NET APIs to easily access a full range of business logic from other applications. There are plenty of opportunities; consider a few:

• Reservation Systems: Link historical and current reservation information with customer data and ensure every staff member has the necessary information to personalize your guest’s stay.
• Self Service: Provide easy access and new ways for guests to manage their bill, order services, or make simple requests. This makes it easier on your guests and your operations run smoothly.
• Field Logistics: Using disconnected tablets, field engineers can update information in the database and the tablets with automatic synchronization.

Find out more about Dovetail Solutions, contact us today.