The communications industry is all about connections—Wireless, Network, Internet, and more. Customer connections are increasingly important as customers rely on Communications companies to provide enhanced support as they adopt new services and technologies. Dovetail solutions give you the necessary toolset to provision new services for your value chain partners and customers.

Competition is fierce leading to significant price erosion - cutting into your profit margin. Dovetail has helped clients such as Bell Canada, Global Crossing, and Brasil Telecom reduce their maintenance and hardware fees by eliminating Citrix or Tuxedo to deliver high performance remote access even while their user communities are expanding.

Integrate to Differentiate

The Dovetail platform is agile and flexible so you can respond to new business opportunities faster. Linking your customer service and support solution with back office applications enhances the customer experience and increases operational efficiency. Dovetail’s solutions make it possible for Communications companies to simplify:

• BSS/OSS Billing: Gain an efficient and flawless billing process by integrating the billing system with Dovetail CRM.
• Self Service: Benefit from web-based account management for deep integration with financial applications for reduced risk and decreased call center traffic.
• Ordering Systems: Ensure customer records are accurate and the processes to support new orders are completely streamlined by integrating the ordering system with Dovetail CRM.

Connect with Dovetail today to learn more.